[bookport] Re: Book Port Problems
- From: "Michael Massey" <micmey@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 22 Nov 2004 09:14:34 -0700
Hi, Larry. Where did I get the idea? A while back I called for tech
support regarding a problem I was having and because I have downloaded and
installed beta software Fred Gissoni told me that I could not get phone
support even though the current release of non beta software was installed.
Michael Massey
----- Original Message -----
From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, November 22, 2004 8:36 AM
Subject: [bookport] Re: Book Port Problems
> Where did you get the idea that phone support is not available for =
> released software?
>
>
>>>> micmey@xxxxxxxxxxx Monday, November 22, 2004 8:46:13 AM >>>
> Hello, Clarence. I respectfully disagree with you up to a point. Once =
> a=20
> final release is implemented, we still are not allowed phone support. =
> There=20
> were a couple of times that I really needed phone support and found =
> myself=20
> in a jam when I couldn't have it. Yes, beta testing involves risk. Why =
> is=20
> it that once a final release is implemented that we do not have phone=20
> support?
>
> Michael Massey
> ----- Original Message -----=20
> From: "Clarence Whaley" <clarence@xxxxxxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Monday, November 22, 2004 6:42 AM
> Subject: [bookport] Re: Book Port Problems
>
>
>>I would totally agree with you if APH twisted your arm and made you use =
> the
>> beta software. The nature of beta software is that there can and =
> probably
>> will be issues, so it is something we do at our own risk and are =
> willing=20
>> to
>> revert back to production if too unstable. I certainly agree with their
>> policy here; otherwise they would always be dealing with issues related =
> to
>> beta rather than support production versions.
>>
>>
>>
>> At 06:30 AM 11/22/2004 -0700, you wrote:
>>>Hi everyone. I am probably going to open a can of worms about this =
> topic
>>>but here goes.
>>>
>>>I feel for Amy and Sharon and others who have come across strange =
> behavior
>>>with their Book Ports. I realize that the policy of APH is that those =
> who
>>>participate in the beta testing program cannot and do not receive phone
>>>support. In my opinion, this is not good. There are times when an =
> e-mail
>>>just won't do especially when I think that there are times when a =
> problem=20
>>>is
>>>encountered that you need to be able to demonstrate the problem you are
>>>having and the written word just doesn't cut it.
>>>
>>>Other companies have customers test betas and take phone calls. =
> Isn't=20
>>>there
>>>some way where users could call Aph tech support?
>>>
>>>Thank you.
>>>
>>>Michael Massey
>>
>>
>> Clarence Whaley
>> Training Division Manager
>> GW Micro
>> E-Mail: Clarence@xxxxxxxxxxx=20
>> Direct Voice (615) 383-6248
>> or 866-699-8901
>> Direct Fax (260) 489-2608
>> GW Micro Voice Number 260-489-3671
>> http://www.gwmicro.com=20
>> or press enter below to read all about our training program
>> http://www.gwmicro.com/training=20
>>
>>=20
>
>
>
>
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