Paula You make sense. What I've discovered with the corporate mindset is that sometimes getting them to quietly fix something is the best route. After all, it matters little to us what created the problem; it matters getting it fixed. Sometimes, a corporate type can quietly fix something, say nothing and suddenly things are fine again. I hope that I am making some sense <smile>!! To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.