What newsletter ? The only sign up I see is "Enter your email address to receive periodic product updates & promotions" MW ----- Original Message ----- From: "Jeff Banks" <banksje@xxxxxxxxxxx> To: <amayausers@xxxxxxxxxxxxx> Sent: Wednesday, March 30, 2005 1:15 PM Subject: [amayausers] Re: Melco followup > Hi All, > > Just a quick question, how many of you have been to the > http://www.melco.com/index.cfm and signed up to receive the news letter, > or > how many have read through the information contained in the form of a FAQ > on > both Design Shop and Amaya? > > Also, at http://feedback.melco.com is a Feedback form. Use this form to > send suggestions and comments on improvements. This entire thread would go > real well as a feedback and what would be good for both you (the customer) > and Melco. > > Jeff Banks > Melco Embroidery Systems > > > ----- Original Message ----- > From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx> > To: <amayausers@xxxxxxxxxxxxx> > Sent: Wednesday, March 30, 2005 11:13 AM > Subject: [amayausers] Melco followup > > >> Amen to that! I really do like my Princess and wouldn't trade her but for >> a >> newer model. (Please don't tell her though!) But as far as the follow-up >> from Melco sales is concerned I've not been impressed in the least. Their >> MelcoMart staff are great when you have a product question, I've gotten >> some >> really great service on that end. As far as machine operation, problems, >> etc., this list is far more informative than anything else. The people >> here >> are the BEST!!!!!! Communication in the form of a newsletter would be >> swell. >> Keep us informed on the world of the Amaya and perhaps Design Shop. If I >> can't read about it how am I going to know about it and make a purchase?? >> Not too much to ask really. If you want to be number one you have to >> think >> and act like number one. >> Okay, now I've stepped off my soapbox and will stay down (for now) on >> this >> subject. >> Have a productive day. It is spring in Minnesota, nothing finer in the >> world. >> Wendy Solomonson >> Itchin' To Stitch >> Arlington, MN >> (507)964-2224 >> ----- Original Message ----- >> From: "HK Acree" <hkacree@xxxxxxxxxxxx> >> To: <amayausers@xxxxxxxxxxxxx> >> Sent: Wednesday, March 30, 2005 10:39 AM >> Subject: [amayausers] Re: Presser Foot >> >> >>> Wendy, >>> You are about to open a Pandora's box. Melco is continually >>> upgrading/changing both the hardware and software to create a better >>> mousetrap. As owners I agree it would be great to be notified as these >>> changes are made, specifically in the area of maintenance. If you recall >> way >>> back when you first started, the maintenance procedure was way different >>> than what it is now. Some of the lubrication we did then is not even >>> addressed with the newer versions. I think as upgraded parts/procedures >> are >>> developed they should notify us and at least give us the choice as to >> spend >>> the $$$$ or not. One thing about doing business, if you don't stay in >> touch >>> with your customers, pretty quick you don't have any. Just my thoughts. >>> >>> Herb >>> Royal Embroidery >>> ----- Original Message ----- >>> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx> >>> To: <amayausers@xxxxxxxxxxxxx> >>> Sent: Wednesday, March 30, 2005 8:27 AM >>> Subject: [amayausers] Re: Presser Foot >>> >>> >>> > My machine is still under warranty too! I just had a tech out for >> service >>> > so >>> > it would have been nice to have this upgrade at that time. That really >>> > chaps >>> > my behind!!!! Maybe Jeff can shed some light on why we don't learn >>> > about >>> > these upgrades that are available while our machines are still under >>> > warranty. Maybe a policy change at Melco. I'm not sure I'm happy about >>> > having to ask for something I feel I should be notified about. >>> > Communication >>> > is such a key element and it's good customer service too as far as I'm >>> > concerned. Anyone know anything more about this??? >>> > Wendy Solomonson >>> > Itchin' To Stitch >>> > Arlington, MN >>> > (507)964-2224 >>> > ----- Original Message ----- >>> > From: <DLCompton@xxxxxxx> >>> > To: <amayausers@xxxxxxxxxxxxx> >>> > Sent: Tuesday, March 29, 2005 9:14 AM >>> > Subject: [amayausers] Re: Presser Foot >>> > >>> > >>> >> >>> >> My replacement was at no cost (it was still under the 2 yr >>> >> warranty)....of >>> >> course I had to pay for the service call! :-) >>> >> >>> >> >>> >> Dorothy Compton >>> >> Bee Embroidered >>> >> _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/) >>> >> (916) 635-7467 >>> >> Rancho Cordova, CA >>> >> >>> >> >>> >> In a message dated 3/28/2005 3:59:52 PM Pacific Standard Time, >>> >> itchin@xxxxxxxxxxxxxxx writes: >>> >> >>> >> I purchased my machine in September of '03. Looks like I have the >>> >> old >>> > style >>> >> foot, flat across the bottom. Do you know if upgrades are at no cost >> or >>> > do >>> >> we pay? >>> >> Wendy Solomonson >>> >> Itchin' To Stitch >>> >> Arlington, MN >>> >> (507)964-2224 >>> >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> > >>> > >>> > >>> >>> >>> >>> >> >> >> > >