[amayausers] Re: Melco followup

This is what I was referring to, is not part of this topic about information 
on "Product Updates" or did I miss something? Part of what Wendy posted was 
about receiving info on Amaya and Design Shop updates, I was responding to 
that. What is it you are referring to?

 Jeff Banks
 Melco Embroidery Systems


----- Original Message ----- 
From: "Off The Wall" <offwall@xxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, March 30, 2005 1:29 PM
Subject: [amayausers] Re: Melco followup


> What newsletter ?
> The only sign up I see is "Enter your email address to receive periodic
> product updates & promotions"
>
> MW
>
> ----- Original Message ----- 
> From: "Jeff Banks" <banksje@xxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Wednesday, March 30, 2005 1:15 PM
> Subject: [amayausers] Re: Melco followup
>
>
>> Hi All,
>>
>> Just a quick question, how many of you have been to the
>> http://www.melco.com/index.cfm and signed up to receive the news letter,
>> or
>> how many have read through the information contained in the form of a FAQ
>> on
>> both Design Shop and Amaya?
>>
>> Also, at http://feedback.melco.com is a Feedback form. Use this form to
>> send suggestions and comments on improvements. This entire thread would 
>> go
>> real well as a feedback and what would be good for both you (the 
>> customer)
>> and Melco.
>>
>> Jeff Banks
>> Melco Embroidery Systems
>>
>>
>> ----- Original Message ----- 
>> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
>> To: <amayausers@xxxxxxxxxxxxx>
>> Sent: Wednesday, March 30, 2005 11:13 AM
>> Subject: [amayausers] Melco followup
>>
>>
>>> Amen to that! I really do like my Princess and wouldn't trade her but 
>>> for
>>> a
>>> newer model. (Please don't tell her though!) But as far as the follow-up
>>> from Melco sales is concerned I've not been impressed in the least. 
>>> Their
>>> MelcoMart staff are great when you have a product question, I've gotten
>>> some
>>> really great service on that end. As far as machine operation, problems,
>>> etc., this list is far more informative than anything else. The people
>>> here
>>> are the BEST!!!!!! Communication in the form of a newsletter would be
>>> swell.
>>> Keep us informed on the world of the Amaya and perhaps Design Shop. If I
>>> can't read about it how am I going to know about it and make a 
>>> purchase??
>>> Not too much to ask really. If you want to be number one you have to
>>> think
>>> and act like number one.
>>> Okay, now I've stepped off my soapbox and will stay down (for now) on
>>> this
>>> subject.
>>> Have a productive day. It is spring in Minnesota, nothing finer in the
>>> world.
>>> Wendy Solomonson
>>> Itchin' To Stitch
>>> Arlington, MN
>>> (507)964-2224
>>> ----- Original Message ----- 
>>> From: "HK Acree" <hkacree@xxxxxxxxxxxx>
>>> To: <amayausers@xxxxxxxxxxxxx>
>>> Sent: Wednesday, March 30, 2005 10:39 AM
>>> Subject: [amayausers] Re: Presser Foot
>>>
>>>
>>>> Wendy,
>>>> You are about to open a Pandora's box. Melco is continually
>>>> upgrading/changing both the hardware and software to create a better
>>>> mousetrap. As owners I agree it would be great to be notified as these
>>>> changes are made, specifically in the area of maintenance. If you 
>>>> recall
>>> way
>>>> back when you first started, the maintenance procedure was way 
>>>> different
>>>> than what it is now. Some of the lubrication we did then is not even
>>>> addressed with the newer versions. I think as upgraded parts/procedures
>>> are
>>>> developed they should notify us and at least give us the choice as to
>>> spend
>>>> the $$$$ or not. One thing about doing business, if you don't stay in
>>> touch
>>>> with your customers, pretty quick you don't have any. Just my thoughts.
>>>>
>>>> Herb
>>>> Royal Embroidery
>>>> ----- Original Message ----- 
>>>> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
>>>> To: <amayausers@xxxxxxxxxxxxx>
>>>> Sent: Wednesday, March 30, 2005 8:27 AM
>>>> Subject: [amayausers] Re: Presser Foot
>>>>
>>>>
>>>> > My machine is still under warranty too! I just had a tech out for
>>> service
>>>> > so
>>>> > it would have been nice to have this upgrade at that time. That 
>>>> > really
>>>> > chaps
>>>> > my behind!!!! Maybe Jeff can shed some light on why we don't learn
>>>> > about
>>>> > these upgrades that are available while our machines are still under
>>>> > warranty. Maybe a policy change at Melco. I'm not sure I'm happy 
>>>> > about
>>>> > having to ask for something I feel I should be notified about.
>>>> > Communication
>>>> > is such a key element and it's good customer service too as far as 
>>>> > I'm
>>>> > concerned. Anyone know anything more about this???
>>>> > Wendy Solomonson
>>>> > Itchin' To Stitch
>>>> > Arlington, MN
>>>> > (507)964-2224
>>>> > ----- Original Message ----- 
>>>> > From: <DLCompton@xxxxxxx>
>>>> > To: <amayausers@xxxxxxxxxxxxx>
>>>> > Sent: Tuesday, March 29, 2005 9:14 AM
>>>> > Subject: [amayausers] Re: Presser Foot
>>>> >
>>>> >
>>>> >>
>>>> >> My replacement was at no cost (it was still under the 2 yr
>>>> >> warranty)....of
>>>> >> course I had to pay for the service call! :-)
>>>> >>
>>>> >>
>>>> >> Dorothy  Compton
>>>> >> Bee Embroidered
>>>> >> _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/)
>>>> >> (916)  635-7467
>>>> >> Rancho Cordova, CA
>>>> >>
>>>> >>
>>>> >> In a message dated 3/28/2005 3:59:52 PM Pacific Standard Time,
>>>> >> itchin@xxxxxxxxxxxxxxx writes:
>>>> >>
>>>> >> I  purchased my machine in September of '03. Looks like I have the
>>>> >> old
>>>> > style
>>>> >> foot, flat across the bottom. Do you know if upgrades are at no cost
>>> or
>>>> > do
>>>> >> we pay?
>>>> >> Wendy Solomonson
>>>> >> Itchin' To Stitch
>>>> >> Arlington,  MN
>>>> >> (507)964-2224
>>>> >>
>>>> >>
>>>> >>
>>>> >>
>>>> >>
>>>> >>
>>>> >
>>>> >
>>>> >
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>
>>
>
>
>

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