[amayausers] Re: Melco followup
- From: "Jeff Banks" <banksje@xxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 30 Mar 2005 13:15:35 -0700
Hi All,
Just a quick question, how many of you have been to the
http://www.melco.com/index.cfm and signed up to receive the news letter, or
how many have read through the information contained in the form of a FAQ on
both Design Shop and Amaya?
Also, at http://feedback.melco.com is a Feedback form. Use this form to
send suggestions and comments on improvements. This entire thread would go
real well as a feedback and what would be good for both you (the customer)
and Melco.
Jeff Banks
Melco Embroidery Systems
----- Original Message -----
From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, March 30, 2005 11:13 AM
Subject: [amayausers] Melco followup
> Amen to that! I really do like my Princess and wouldn't trade her but for
> a
> newer model. (Please don't tell her though!) But as far as the follow-up
> from Melco sales is concerned I've not been impressed in the least. Their
> MelcoMart staff are great when you have a product question, I've gotten
> some
> really great service on that end. As far as machine operation, problems,
> etc., this list is far more informative than anything else. The people
> here
> are the BEST!!!!!! Communication in the form of a newsletter would be
> swell.
> Keep us informed on the world of the Amaya and perhaps Design Shop. If I
> can't read about it how am I going to know about it and make a purchase??
> Not too much to ask really. If you want to be number one you have to think
> and act like number one.
> Okay, now I've stepped off my soapbox and will stay down (for now) on this
> subject.
> Have a productive day. It is spring in Minnesota, nothing finer in the
> world.
> Wendy Solomonson
> Itchin' To Stitch
> Arlington, MN
> (507)964-2224
> ----- Original Message -----
> From: "HK Acree" <hkacree@xxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Wednesday, March 30, 2005 10:39 AM
> Subject: [amayausers] Re: Presser Foot
>
>
>> Wendy,
>> You are about to open a Pandora's box. Melco is continually
>> upgrading/changing both the hardware and software to create a better
>> mousetrap. As owners I agree it would be great to be notified as these
>> changes are made, specifically in the area of maintenance. If you recall
> way
>> back when you first started, the maintenance procedure was way different
>> than what it is now. Some of the lubrication we did then is not even
>> addressed with the newer versions. I think as upgraded parts/procedures
> are
>> developed they should notify us and at least give us the choice as to
> spend
>> the $$$$ or not. One thing about doing business, if you don't stay in
> touch
>> with your customers, pretty quick you don't have any. Just my thoughts.
>>
>> Herb
>> Royal Embroidery
>> ----- Original Message -----
>> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
>> To: <amayausers@xxxxxxxxxxxxx>
>> Sent: Wednesday, March 30, 2005 8:27 AM
>> Subject: [amayausers] Re: Presser Foot
>>
>>
>> > My machine is still under warranty too! I just had a tech out for
> service
>> > so
>> > it would have been nice to have this upgrade at that time. That really
>> > chaps
>> > my behind!!!! Maybe Jeff can shed some light on why we don't learn
>> > about
>> > these upgrades that are available while our machines are still under
>> > warranty. Maybe a policy change at Melco. I'm not sure I'm happy about
>> > having to ask for something I feel I should be notified about.
>> > Communication
>> > is such a key element and it's good customer service too as far as I'm
>> > concerned. Anyone know anything more about this???
>> > Wendy Solomonson
>> > Itchin' To Stitch
>> > Arlington, MN
>> > (507)964-2224
>> > ----- Original Message -----
>> > From: <DLCompton@xxxxxxx>
>> > To: <amayausers@xxxxxxxxxxxxx>
>> > Sent: Tuesday, March 29, 2005 9:14 AM
>> > Subject: [amayausers] Re: Presser Foot
>> >
>> >
>> >>
>> >> My replacement was at no cost (it was still under the 2 yr
>> >> warranty)....of
>> >> course I had to pay for the service call! :-)
>> >>
>> >>
>> >> Dorothy Compton
>> >> Bee Embroidered
>> >> _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/)
>> >> (916) 635-7467
>> >> Rancho Cordova, CA
>> >>
>> >>
>> >> In a message dated 3/28/2005 3:59:52 PM Pacific Standard Time,
>> >> itchin@xxxxxxxxxxxxxxx writes:
>> >>
>> >> I purchased my machine in September of '03. Looks like I have the old
>> > style
>> >> foot, flat across the bottom. Do you know if upgrades are at no cost
> or
>> > do
>> >> we pay?
>> >> Wendy Solomonson
>> >> Itchin' To Stitch
>> >> Arlington, MN
>> >> (507)964-2224
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >
>> >
>> >
>>
>>
>>
>>
>
>
>
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