[amayausers] Melco followup

Amen to that! I really do like my Princess and wouldn't trade her but for a
newer model. (Please don't tell her though!) But as far as the follow-up
from Melco sales is concerned I've not been impressed in the least. Their
MelcoMart staff are great when you have a product question, I've gotten some
really great service on that end. As far as machine operation, problems,
etc., this list is far more informative than anything else. The people here
are the BEST!!!!!! Communication in the form of a newsletter would be swell.
Keep us informed on the world of the Amaya and perhaps Design Shop. If I
can't read about it how am I going to know about it and make a purchase??
Not too much to ask really. If you want to be number one you have to think
and act like number one.
Okay, now I've stepped off my soapbox and will stay down (for now) on this
subject.
Have a productive day. It is spring in Minnesota, nothing finer in the
world.
Wendy Solomonson
Itchin' To Stitch
Arlington, MN
(507)964-2224
----- Original Message ----- 
From: "HK Acree" <hkacree@xxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, March 30, 2005 10:39 AM
Subject: [amayausers] Re: Presser Foot


> Wendy,
> You are about to open a Pandora's box. Melco is continually
> upgrading/changing both the hardware and software to create a better
> mousetrap. As owners I agree it would be great to be notified as these
> changes are made, specifically in the area of maintenance. If you recall
way
> back when you first started, the maintenance procedure was way different
> than what it is now. Some of the lubrication we did then is not even
> addressed with the newer versions. I think as upgraded parts/procedures
are
> developed they should notify us and at least give us the choice as to
spend
> the $$$$ or not. One thing about doing business, if you don't stay in
touch
> with your customers, pretty quick you don't have any. Just my thoughts.
>
> Herb
> Royal Embroidery
> ----- Original Message ----- 
> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Wednesday, March 30, 2005 8:27 AM
> Subject: [amayausers] Re: Presser Foot
>
>
> > My machine is still under warranty too! I just had a tech out for
service
> > so
> > it would have been nice to have this upgrade at that time. That really
> > chaps
> > my behind!!!! Maybe Jeff can shed some light on why we don't learn about
> > these upgrades that are available while our machines are still under
> > warranty. Maybe a policy change at Melco. I'm not sure I'm happy about
> > having to ask for something I feel I should be notified about.
> > Communication
> > is such a key element and it's good customer service too as far as I'm
> > concerned. Anyone know anything more about this???
> > Wendy Solomonson
> > Itchin' To Stitch
> > Arlington, MN
> > (507)964-2224
> > ----- Original Message ----- 
> > From: <DLCompton@xxxxxxx>
> > To: <amayausers@xxxxxxxxxxxxx>
> > Sent: Tuesday, March 29, 2005 9:14 AM
> > Subject: [amayausers] Re: Presser Foot
> >
> >
> >>
> >> My replacement was at no cost (it was still under the 2 yr
> >> warranty)....of
> >> course I had to pay for the service call! :-)
> >>
> >>
> >> Dorothy  Compton
> >> Bee Embroidered
> >> _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/)
> >> (916)  635-7467
> >> Rancho Cordova, CA
> >>
> >>
> >> In a message dated 3/28/2005 3:59:52 PM Pacific Standard Time,
> >> itchin@xxxxxxxxxxxxxxx writes:
> >>
> >> I  purchased my machine in September of '03. Looks like I have the old
> > style
> >> foot, flat across the bottom. Do you know if upgrades are at no cost
or
> > do
> >> we pay?
> >> Wendy Solomonson
> >> Itchin' To Stitch
> >> Arlington,  MN
> >> (507)964-2224
> >>
> >>
> >>
> >>
> >>
> >>
> >
> >
> >
>
>
>
>

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