Hi. Steve. When I was a VM customer in 2007. All the customer service calls went through to India. Their customer service was poor and the only solution they provided was to turn my modem on and off along with my computer. That's a shabby company with a shabby service. TIt took them 6 months to admit that my loss of connection problem was a area problem and I use to lose connection twice a day for long periods. Not once VM offered to reduce my bill for the total lack of service and useless customer service. They just read from the script and that was it.They've must have booked their ideas up since then because I can't imagine a company existing like that in todays financial climate. I have heard good reports and reviews over this year concerning VM and I'm finding it hard to believe. I'm no way suggesting that happy VM list members are not telling the whole trueth but if you had to put up with the useless and patronising customer service I had then you would understand where I am coming
from. -------------------------------------------------- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> Sent: Friday, April 03, 2009 7:26 PM To: <access-uk@xxxxxxxxxxxxx> Subject: [access-uk] Re: best internet provider?
Hi Denis, I have never had this problem with Virgin. They have always supported me with a router. They also don't outsource their support staff from India orany other country, they are UK based. Their support isn't always great, butI have never had problems getting support if my Internet service was down with my router involved. All the best Steve -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf OfDenis Tocher Sent: Friday 3 April 2009 14:21 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: best internet provider? The main issue a member of my family has with Virgin is their non-support for problems if you employ a wireless router. They will not enter any discussion once they know you use such a facility and want you to use the connection direct to the wall. I have used ukonline broadband (with wireless router) for over 5 years and have had excellent (no disruption) service in all that time. Regards, Denis -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf OfBrian Sent: 03 April 2009 13:45 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: best internet provider?We've had no problem with Virgin at all as far as internet and phone serviceor TV is concerned. We did have a problem at the installation stage with incompetent installation engineers, but since then, we've been very happy. broadband, TV and phone £30 per month inclusive of free weekend calls. Of course, it may be different at the moment depending what the offers are. Brian----- Original Message ----- From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, April 03, 2009 8:35 AM Subject: [access-uk] Re: best internet provider?Virgin's ok, but they do go down quite a bit, plus their customer support is rubbish. We're not with them obviously but from what Hannah told me... -- Chris Hallsworth e-mail: christopherh40@xxxxxxxxxxxxxx MSN: ch9675@xxxxxxxxxxx Skype: chrishallsworth7266----- Original Message ----- From: "william lomas" <lomaswilliam@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, April 03, 2009 8:32 AM Subject: [access-uk] Re: best internet provider? i can get cable ibraham, as the postcode checker said i ahve fibre optic in my area around the flat, plus there are sockets for cable etc. Freeview is acceptable for my TV so can i just get a phone line plus internet from virgin media and if so, how much would this be? i want to pay up to ten pounds for the internet if i can since compare the o2 deal of seventeen pounds fifty to seventeen pounds fifty as i am not in their specific area will On 3 Apr 2009, at 08:26, Ibrahim Gucukoglu wrote:Hi. Well, firstly you should investigate whether you have cable in your area, you can do a simple postcode check plus you might need to check with your landlord whether you can have cable installed. If so, all well and good, you can buy just broadband on its own and use your O2 phone to make and receive calls. If you want a landline and you can get cable, with some of their broadband packages you can get a free or discounted landline, plus your keeping your options open for the fastest broadband speeds, 10MB plus. If it has to be a bt landline or through a bt phone socket, I suggest talktalk who will offer you a landline package and free up to 8MB broadband. This also has the added advantage of international calling options included, so you can call many countries around the world for next to nothing or even completely free of charge. All the best and I hope the above has helped you some. ----- Original Message ----- From: "william lomas" <lomaswilliam@xxxxxxxxxxxxxx > To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, April 03, 2009 8:12 AM Subject: [access-uk] best internet provider?I am moving into my new flat for rent in a couple of weeks time, and I was wondering which internet provider in the UK do you guys reckon is good value for money? I was considering o2 broadband for the home, beeing as I am an o2 customer I could get it for seven pounds and fifty pence, pus ten pounds for my BT landline, bringing my total to a respectable, 17 pouns plus my mobie contract of 20 pounds so bringing everything up to 38 pounds. However the service is not in my area so I have to pay seventeen pounds just for the internet, which I feel nowadays is a bit expensive. Is this the best I am going to get? 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