[access-uk] Re: Sound card problem

  • From: Paul Warner <paul@xxxxxxxxxxxxxxxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Fri, 17 May 2013 17:41:48 +0100

What version of Windows are you running?

On 17/05/2013 17:33, ANDY COLLINS wrote:
Hi Paul -
I'm still getting JAWS and Windows sounds through my laptop speakers. The problem is when I plug in my USB sound card. There are no controls [volume etc] on the physical sound card, so nothing to tweak from that side of things, and I'm unable to look at tweaking anything when the sound card is connected to the laptop, because as soon as it is, the speakers cut out, and nothing comes through the headphones. When I look at play back devices, under volume, I have 18 entries in there, a couple are for Realtek high definition [working] and Realtek digital output, high definition [working]. after these two, that come at the top of the list, there are 16 entries all saying the same thing: Speakers SNDTAudio [working] My SoundBlaster card isn't showing in there at the moment, because I have unplugged it, in order to hear the laptop speakers. I don't know if I should make any of the other speaker entries in that SNDTAudio list my default. I don't know what the default should be, or indeed what it is, when the sound card is disconnected. If I could get back to that, then at least I'd be able to plug the sound card in, and take a look at it under devices, as it wouldn't cut the speakers out, if it were no longer set as the default. Any more ideas?
Thanks -
Andy

    ----- Original Message -----
    *From:* Paul Warner <mailto:paul@xxxxxxxxxxxxxxxxxxxxxx>
    *To:* access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
    *Sent:* Friday, May 17, 2013 5:12 PM
    *Subject:* [access-uk] Re: Sound card problem

    Hi Andy,

    It seems that there might be something wrong with your sound card
    or maybe you have altered a setting on it without noticing which
    has made it temporarily incompatible. Approaching your problem
    from this angle makes sense of everything you say in your post.

    If you can switch your default audio player back to the Windows
    default, you should get Jaws and Windows audio through your laptop
    speakers.  That would show that there is nothing wrong with your
    default multimedia setup.

    Once you have that reinstated, if you find again that there is no
    sound from your sound card when you switch the default playback
    device to the SoundBlaster card, then tweak any relevant settings
    on the external device and see if you get a result.

    Paul


    On 17/05/2013 16:54, ANDY COLLINS wrote:
    Hi all -
    I have JAWS working ok through my laptop speakers, but I like To
    use an external soundcard with headphones. All had been working
    ok, until this morning.
    I couldn't get any sound through my sound card, so had a look
    around to see if I could sort it!
    From the JAWS utilities menu, under sound cards, Windows default
    sound card is checked. So, I left that alone, and went to the
    system tray, opened up the play back devices from within volume,
    and found the name of my external SoundBlaster card, and set it
    as the default sound card. And that seems to be my mistake, as
    now, when I boot up the laptop, if the external sound card isn't
    connected, JAWS speaks to me, but as soon as I plug the USB sound
    card in, sound is lost, not just JAWS, but all sound, and I have
    to take the sound card out, and reboot. And of course, if I boot
    up with the sound card connected, I get no sound at all
    Anybody  help me to sort this one please? -
    Andy


-- Paul Warner VICT Consultancy Software development and assistive
    technology training www.vict-consultancy.co.uk Sales of vTurbo and
    vMouse for NVDA trigger donations by our sponsor to NV Access



--
Paul Warner VICT Consultancy Software development and assistive technology training www.vict-consultancy.co.uk Sales of vTurbo and vMouse for NVDA trigger donations by our sponsor to NV Access

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