Hello Amanda, by telling the people sending out the information: 1. That a PDF document produced by a text file printed out and scanned back in to be stored as a graphical image ain't going to work, so please get a text version done. 2. If they want to know what a blind person will get out of their document, that is, how accessible (or not) it will be to us, get them to try saving a text copy. If they get unsatisfactory results, so will we but we won't have the alternative. 3. Because there is probably a handful of right ways and a boatload of wrong ways to produce readable Pdf, it is important to stress the need for alternative versions of documents to be provided along with PDF on website. In short, it's all about raising the provider's awareness of the customer's needs. Best, Clive Clive Lever Diversity Advisor 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall, Maidstone, ME14 1XQ. Diversity is a strength and we will value and harness difference for the benefit of all service users, the individual and KCC. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Amanda Burt Sent: 27 April 2011 16:59 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: PDF difficulty Ah, that's very interesting. I wondered why some PDF documents I can read and others, it says empty document. How do we get round this problem? Thanks Amanda From: Clive.Lever@xxxxxxxxxxx Sent: Wednesday, April 27, 2011 4:44 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: PDF difficulty Hi Valerie, now that one does sound as if Adobe Acrobat reader has worked on a file comprising a scanned-in graphic instead of the original text. It would strip out all the graphics, then format the rest for JAWS to read to you. However, in the case of a document that is scanned in pictures of pages of text, there'll be nothing left. The sighted person would see the picture of the page, and read the words on it. The Blind reader would be told the document is empty - because 100% of the content will have been filtered out. Best, Clive Clive Lever Diversity Advisor 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall, Maidstone, ME14 1XQ. Diversity is a strength and we will value and harness difference for the benefit of all service users, the individual and KCC. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of valerie Sent: 27 April 2011 16:23 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: PDF difficulty Hi Andy. I'm having a similar problem, but in my case it's happening with email attachments. I've received two emails recently with PDF documents attached, but when I open them up JAWS tells me the document is being processed but then says "alert empty document". I don't know whether it's visible on screen but JAWS obviously isn't seeing anything. Are there any settings in WLM I need to change? Valerie Pickles. From: ANDY COLLINS <mailto:Andy@xxxxxxxxxxxxxxxxxxx> Sent: Wednesday, April 27, 2011 2:39 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] PDF difficulty Hi all - Sometimes when I click on a PDF doc, the processing starts, but JAWS [9] can't see anything. Using the JAWS cursor, I can read a line that says "1/2 29.4 percent find" I understand that this means 29.4 percent of page 1, and there are 2 pages to process, and that the "find" is to search the document, but can't figure out how to make the document visible to JAWS. Sighted help tells me the document is visible on screen, but trying to use the "find facility to search for a word that is visible to the eye, reports no results. I also notice that hitting the ALT key doesn't bring up the menu bar. Any help please? - Andy