[access-uk] Re: Online utility accounts
- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 4 Apr 2014 14:48:38 +0100
Well if a scanner is so cheap and easy to use
Why is RNIB taking legal actins against DWP?
After all, all DWP documents can be read either online,
Or use scanner.
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Vincent Thacker
Sent: Friday, April 04, 2014 2:11 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Online utility accounts
In 1948, you'd be hard put to it to read print via scanner, while nowadays
it's cheap and easy to do just that.
In the name of customer service, surely it's better if someone asks you some
basic questions rather than making assumptions. What proportion of blind
people read Braille? A very small one is my understanding. Something like
20,000 out of a couple of million people was an estimate made by RNIB some
years ago.
Vince.
========================================
Message Received: Apr 04 2014, 11:45 AM
From: "Derek Hornby"
To: access-uk@xxxxxxxxxxxxx
Cc:
Subject: [access-uk] Re: Online utility accounts
But if we go by legal defination of blind
Is it not correct to assume blind people can not read print.
The National Assistance Act 1948 states that a person can be
severely sight impaired if they are "so blind as to be unable to
perform
any work for which eye sight is essential" (National Assistance Act
Section 64(1)).
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
martin wilsher
Sent: Friday, April 04, 2014 8:45 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Online utility accounts
If they know u r blind, they will prob assume you want braille,
that's a bad
assumption imho.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Vincent Thacker
Sent: 04 April 2014 08:20
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Online utility accounts
E-on send me bills in Braille. I have no idea why, as I've never
asked for
it, can't read it and find it a nuisance that because of it my bills
arrive
late so that I never get a prompt payment discount. Phoning them is
a
long-winded and possibly expensive nightmare, though no doubt I
could
scratch around for an email address. It's good to know that they can
produce
Braille, of course, for those who want it.
Vince.
========================================
Message Received: Apr 03 2014, 10:58 PM
From: "Derek Hornby"
To: access-uk@xxxxxxxxxxxxx
Cc:
Subject: [access-uk] Re: Online utility accounts
Hi David
How about Braille or large print bills.
I have British gas bills in Braille.
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
David Boden
Sent: Thursday, April 03, 2014 2:08 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Online utility accounts
I will shortly be needing to move house and get involved with online
utility
accounts and billing.
I would be very interested to hear of people's good and bad
experiences in
this regard within the last few months.
TIA.
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