[access-uk] Re: BT Broadband Question
- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Mon, 7 Dec 2009 11:25:30 +0000
Excellent Jackie. I think the same James would run rings round then *smile*
-original message-
Subject: [access-uk] Re: BT Broadband Question
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
Date: 07/12/2009 11:05 am
Hi Eleanor
That is why James Everson came round so that we could tell BT what was
going on with the lights. It was actually hilarious. Every 10 seconds,
James said to BT: "On. Off. On. Off". They kept insisting he undid
the box on the wall to check the cables inside. He flatly refused, and
rightly so. They checked the line, and it was fine. Then they came up
with a 10 day period during which it would settle, explaining that this
period is required for everyone in order that they can identify a proper
speed.
When I got into the office with James, steam still pouring from our
heads, my Support Worker Jackie checked on the Internet about this
alleged 10 day speed period, and there were references to it on various
forums.
It all seems to have settled now, and that's the main thing for me,
though I'm touching wood and crossing everything! (smile).
I didn't install any software, and simply set up my account in Outlook.
Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Eleanor Burke
Sent: 06 December 2009 15:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BT Broadband Question
That is interesting Jackie. Now someone set up mine and it is a BT Home
Hub and the person who set it up informed me that it woujld take 30
minutes at least to settle if ever I unplugged it. That was a load of
rubbish too, it takes about 3 minutes or less. What amuses me when I've
had to contact BT is that they ask me which light is flashing or which
light is not flashing, even when I have told them that I am visually
impaired. Then they have said, well we cannot discuss it with you, you
will have to have someone there who can see to sort it out to which i
replied that was a load of rubbish too!!! Anyway I had the problem my
Internet light was off and fair enough, true to BT, they did say there
were problems in the area and it would right itself when the problem was
solved. I thought not a problem.
They gave me a telephone number to phone to check on this and when I
phoned my area was not included as having a problem!!! *smile*. Anyway
after some hours, hay presto, the Internet light came on and I was up
and away again.
Eleanor
----- Original Message -----
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, December 06, 2009 3:35 PM
Subject: [access-uk] Re: BT Broadband Question
> Hi Chris
>
> I've just gone to BT within the last week or so. I didn't install
> anything, simply plugged the cables in and set up my account.
>
> A word of warning though. I had ructions with BT to start with
because
> my modem light kept flashing on and off every 10 seconds. My
colleague
> James popped round and kindly announced to BT that my modem was
> resembling a Christmas tree with its lights flashing constantly. We
> were both told that I needed to let the modem settle for up to 10 days
> to ensure that I was getting a constant static signal. What a load of
> old cock and bull. I politely asked them if they'd keep my charges at
a
> static zero until this settled, but they didn't seem to understand!
> (smile).
>
> It has now settled, which is perhaps just as well for them.
>
> No, don't install any software, just plug it in.
>
>
> Jackie Cairns
> Braille Specialist
> Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx
> Sight and Sound Technology Ltd
> Welton House North Wing
> Summerhouse Road
> Moulton Park
> Northampton
> NN3 6WD
> Telephone: 01604 798024
> Fax: 01604 798090
> Web: www.sightandsound.co.uk
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf
> Of Chris Hallsworth
> Sent: 06 December 2009 15:18
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] BT Broadband Question
>
> Hello all,
> My friend will be getting a new laptop with Windows 7 Home Premium
this
> coming week. She's currently with the above provider. Does she require
> the software they give you or can she just plug in the Ethernet cable
> and get internet access right away?
> Just want to be safe and sorry.
> Thank you very much. Take care.
> From Chris.
>
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