Hi Chris I've just gone to BT within the last week or so. I didn't install anything, simply plugged the cables in and set up my account. A word of warning though. I had ructions with BT to start with because my modem light kept flashing on and off every 10 seconds. My colleague James popped round and kindly announced to BT that my modem was resembling a Christmas tree with its lights flashing constantly. We were both told that I needed to let the modem settle for up to 10 days to ensure that I was getting a constant static signal. What a load of old cock and bull. I politely asked them if they'd keep my charges at a static zero until this settled, but they didn't seem to understand! (smile). It has now settled, which is perhaps just as well for them. No, don't install any software, just plug it in. Jackie Cairns Braille Specialist Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD Telephone: 01604 798024 Fax: 01604 798090 Web: www.sightandsound.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Chris Hallsworth Sent: 06 December 2009 15:18 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] BT Broadband Question Hello all, My friend will be getting a new laptop with Windows 7 Home Premium this coming week. She's currently with the above provider. Does she require the software they give you or can she just plug in the Ethernet cable and get internet access right away? Just want to be safe and sorry. Thank you very much. Take care. From Chris. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq