Hi Jackie, Chris and all, I am also on BT Broadband., and can confirm that there is no need to install any software. However, Jackie, I think I can understand what BT meant when they were saying to let your broadband settle down. From reading messages on the BT Broadband Support News Group, I think BT were allowing for what they call your IP Profile to reach its maximum level on your line, in order that your connection was at it's most stable. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq