[access-uk] Re: 195
- From: <Clive.Lever@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 23 Nov 2010 12:08:38 -0000
I'll certainly pass this on to the training department in our
organisation. I'm in the diversity department so I'm going to put my
money where my mouth is. (smile)
Now let's close this one as it doesn't properly belong here, as you say,
though email is one of the provisions, and many organisations do say
they are not allowed to send emails to their customers.
Best,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Colin Fowler
Sent: 23 November 2010 11:50
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: 195
I agree, but similarly if diversity departments and trainers taught
people to ask that question as well, "how may I best assist you? Would
you like that in an alternative format of your choice?"
we wouldn't have to be discussing this again on a list where it doesn't
belong.
Please take 195 and non technical issues off this list, vi-genaccess is
the home for that sort of query!
----- Original Message -----
From: <Clive.Lever@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, November 23, 2010 11:41 AM
Subject: [access-uk] Re: 195
> Hi Chris and all,
>
> I think there is never any harm in boldly asking a service provider
for
> information in your preferred medium, whenever they say: "We'll send
it
> to you in the post". One of the most common remarks I hear in my own
> organisation on this subject is: "we don't get asked". Then they
assume
> nobody wants it.
>
> Regards,
> Clive
>
>
>
>
>
> Clive Lever
> Diversity Advisor
> 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
> Hall, Maidstone, ME14 1XQ.
> Diversity is a strength and we will value and harness difference for
the
> benefit of all service users, the individual and KCC.
>
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf
> Of chris hallsworth
> Sent: 23 November 2010 11:32
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: 195
>
> Hi Clive.
> The lady did ask if I was visually impaired. So I told her I was blind
> and hard of hearing.
> So we will see.
> Take care.
>
>
> Chris H
> You can contact me in the following ways:
> E-mail and Facebook: challsworth2@xxxxxxx
> MSN: ch9675@xxxxxxxxxxx
> Skype: chrishallsworth7266
> Blog: http://chrishallsworth.klangoblogs.net
>
> On 23/11/2010 11:29, Clive.Lever@xxxxxxxxxxx wrote:
>> Hi Chris,
>>
>> I think they should be able to send you a copy of the form in print,
>> accompanied by a copy in braille that you can read, should you need
> one.
>> I can see why they just can't fill it in over the phone, as they
>> probably need proof that you are genuinely V I and therefore eligible
> to
>> use the service. If you should need a copy of the form itself in
>> alternative formats, don't let them get away with "unfortunately..."
> If
>> they say "Bear with me", and go away to ask a team manager, you could
>> also gently point out to them that the organisation needs to make
sure
>> all of its frontline services know that alternative formats are
>> available. This is because there are still some people out there who
>> assume they can't provide unless they are explicitly told that they
> can.
>> That's our equivalent of buying a hearing loop and then not showing
> the
>> staff how to use it. Without the knowledge, if it's not working on
the
>> day it's requested, you might as well not have one at all. You might
>> think that as this is 195 they are bound to have got this nailed, but
> it
>> ain't necessarily so. Disabled Person's Rail card have blundered on
> one
>> or two occasions, and you would have thought...
>>
>> Best,
>> Clive
>>
>>
>>
>>
>> Clive Lever
>> Diversity Advisor
>> 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
>> Hall, Maidstone, ME14 1XQ.
>> Diversity is a strength and we will value and harness difference for
> the
>> benefit of all service users, the individual and KCC.
>>
>>
>>
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf
>> Of chris hallsworth
>> Sent: 23 November 2010 11:21
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: 195
>>
>> Hi Clive.
>> All I was told by a friend is that there is a box to tick to have
your
>> PIN sent to you in Braille. He advised I tick that box.
>> Take care.
>>
>> Chris H
>> You can contact me in the following ways:
>> E-mail and Facebook: challsworth2@xxxxxxx
>> MSN: ch9675@xxxxxxxxxxx
>> Skype: chrishallsworth7266
>> Blog: http://chrishallsworth.klangoblogs.net
>>
>> On 23/11/2010 11:14, Clive.Lever@xxxxxxxxxxx wrote:
>>> Hi Chris,
>>>
>>> it's ironic that a service available to blind people needs a printed
>>> form! Did you ask for alternative format of your choice? Otherwise
> it
>>
>>> sounds a bit like the Groucho Marx epigram: I wouldn't join a club
>>> that would have me as a member!
>>>
>>> Best,
>>> Clive
>>>
>>>
>>>
>>>
>>>
>>> Clive Lever
>>> Diversity Advisor
>>> 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
>>> Hall, Maidstone, ME14 1XQ.
>>> Diversity is a strength and we will value and harness difference for
>>> the benefit of all service users, the individual and KCC.
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>> Behalf Of chris hallsworth
>>> Sent: 23 November 2010 11:10
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] 195
>>>
>>> Hello all.
>>> Just to say I rung them. The lady quickly asked for my pin. So with
>>> trial and error I told her I didn't have one and asked to be put
>>> through to registration. They are going to post the application form
>> today.
>>> Will keep you updated.
>>> Take care.
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