[access-uk] Re: 195
- From: <Clive.Lever@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 23 Nov 2010 11:41:59 -0000
Hi Chris and all,
I think there is never any harm in boldly asking a service provider for
information in your preferred medium, whenever they say: "We'll send it
to you in the post". One of the most common remarks I hear in my own
organisation on this subject is: "we don't get asked". Then they assume
nobody wants it.
Regards,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of chris hallsworth
Sent: 23 November 2010 11:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: 195
Hi Clive.
The lady did ask if I was visually impaired. So I told her I was blind
and hard of hearing.
So we will see.
Take care.
Chris H
You can contact me in the following ways:
E-mail and Facebook: challsworth2@xxxxxxx
MSN: ch9675@xxxxxxxxxxx
Skype: chrishallsworth7266
Blog: http://chrishallsworth.klangoblogs.net
On 23/11/2010 11:29, Clive.Lever@xxxxxxxxxxx wrote:
> Hi Chris,
>
> I think they should be able to send you a copy of the form in print,
> accompanied by a copy in braille that you can read, should you need
one.
> I can see why they just can't fill it in over the phone, as they
> probably need proof that you are genuinely V I and therefore eligible
to
> use the service. If you should need a copy of the form itself in
> alternative formats, don't let them get away with "unfortunately..."
If
> they say "Bear with me", and go away to ask a team manager, you could
> also gently point out to them that the organisation needs to make sure
> all of its frontline services know that alternative formats are
> available. This is because there are still some people out there who
> assume they can't provide unless they are explicitly told that they
can.
> That's our equivalent of buying a hearing loop and then not showing
the
> staff how to use it. Without the knowledge, if it's not working on the
> day it's requested, you might as well not have one at all. You might
> think that as this is 195 they are bound to have got this nailed, but
it
> ain't necessarily so. Disabled Person's Rail card have blundered on
one
> or two occasions, and you would have thought...
>
> Best,
> Clive
>
>
>
>
> Clive Lever
> Diversity Advisor
> 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
> Hall, Maidstone, ME14 1XQ.
> Diversity is a strength and we will value and harness difference for
the
> benefit of all service users, the individual and KCC.
>
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf
> Of chris hallsworth
> Sent: 23 November 2010 11:21
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: 195
>
> Hi Clive.
> All I was told by a friend is that there is a box to tick to have your
> PIN sent to you in Braille. He advised I tick that box.
> Take care.
>
> Chris H
> You can contact me in the following ways:
> E-mail and Facebook: challsworth2@xxxxxxx
> MSN: ch9675@xxxxxxxxxxx
> Skype: chrishallsworth7266
> Blog: http://chrishallsworth.klangoblogs.net
>
> On 23/11/2010 11:14, Clive.Lever@xxxxxxxxxxx wrote:
>> Hi Chris,
>>
>> it's ironic that a service available to blind people needs a printed
>> form! Did you ask for alternative format of your choice? Otherwise
it
>
>> sounds a bit like the Groucho Marx epigram: I wouldn't join a club
>> that would have me as a member!
>>
>> Best,
>> Clive
>>
>>
>>
>>
>>
>> Clive Lever
>> Diversity Advisor
>> 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
>> Hall, Maidstone, ME14 1XQ.
>> Diversity is a strength and we will value and harness difference for
>> the benefit of all service users, the individual and KCC.
>>
>>
>>
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of chris hallsworth
>> Sent: 23 November 2010 11:10
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] 195
>>
>> Hello all.
>> Just to say I rung them. The lady quickly asked for my pin. So with
>> trial and error I told her I didn't have one and asked to be put
>> through to registration. They are going to post the application form
> today.
>> Will keep you updated.
>> Take care.
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