I agree, but similarly if diversity departments and trainers taught people to ask that question as well, "how may I best assist you? Would you like that in an alternative format of your choice?"
we wouldn't have to be discussing this again on a list where it doesn't belong.
Please take 195 and non technical issues off this list, vi-genaccess is the home for that sort of query!
----- Original Message ----- From: <Clive.Lever@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, November 23, 2010 11:41 AM Subject: [access-uk] Re: 195
Hi Chris and all, I think there is never any harm in boldly asking a service provider for information in your preferred medium, whenever they say: "We'll send it to you in the post". One of the most common remarks I hear in my own organisation on this subject is: "we don't get asked". Then they assume nobody wants it. Regards, Clive Clive Lever Diversity Advisor 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall, Maidstone, ME14 1XQ. Diversity is a strength and we will value and harness difference for the benefit of all service users, the individual and KCC. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of chris hallsworth Sent: 23 November 2010 11:32 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: 195 Hi Clive. The lady did ask if I was visually impaired. So I told her I was blind and hard of hearing. So we will see. Take care. Chris H You can contact me in the following ways: E-mail and Facebook: challsworth2@xxxxxxx MSN: ch9675@xxxxxxxxxxx Skype: chrishallsworth7266 Blog: http://chrishallsworth.klangoblogs.net On 23/11/2010 11:29, Clive.Lever@xxxxxxxxxxx wrote:Hi Chris, I think they should be able to send you a copy of the form in print, accompanied by a copy in braille that you can read, should you needone.I can see why they just can't fill it in over the phone, as they probably need proof that you are genuinely V I and therefore eligibletouse the service. If you should need a copy of the form itself in alternative formats, don't let them get away with "unfortunately..."Ifthey say "Bear with me", and go away to ask a team manager, you could also gently point out to them that the organisation needs to make sure all of its frontline services know that alternative formats are available. This is because there are still some people out there who assume they can't provide unless they are explicitly told that theycan.That's our equivalent of buying a hearing loop and then not showingthestaff how to use it. Without the knowledge, if it's not working on the day it's requested, you might as well not have one at all. You might think that as this is 195 they are bound to have got this nailed, butitain't necessarily so. Disabled Person's Rail card have blundered ononeor two occasions, and you would have thought... Best, Clive Clive Lever Diversity Advisor 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall, Maidstone, ME14 1XQ. Diversity is a strength and we will value and harness difference forthebenefit of all service users, the individual and KCC. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] OnBehalfOf chris hallsworth Sent: 23 November 2010 11:21 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: 195 Hi Clive. All I was told by a friend is that there is a box to tick to have your PIN sent to you in Braille. He advised I tick that box. Take care. Chris H You can contact me in the following ways: E-mail and Facebook: challsworth2@xxxxxxx MSN: ch9675@xxxxxxxxxxx Skype: chrishallsworth7266 Blog: http://chrishallsworth.klangoblogs.net On 23/11/2010 11:14, Clive.Lever@xxxxxxxxxxx wrote:Hi Chris, it's ironic that a service available to blind people needs a printed form! Did you ask for alternative format of your choice? Otherwiseitsounds a bit like the Groucho Marx epigram: I wouldn't join a club that would have me as a member! Best, Clive Clive Lever Diversity Advisor 01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall, Maidstone, ME14 1XQ. Diversity is a strength and we will value and harness difference for the benefit of all service users, the individual and KCC. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of chris hallsworth Sent: 23 November 2010 11:10 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] 195 Hello all. Just to say I rung them. The lady quickly asked for my pin. So with trial and error I told her I didn't have one and asked to be put through to registration. They are going to post the application formtoday.Will keep you updated. Take care.** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
