[webproducers] Re: CRM Tool Recommendations
- From: Nikki Minard <nikki.minard@xxxxxxxxx>
- To: webproducers@xxxxxxxxxxxxx
- Date: Wed, 9 Mar 2011 14:16:46 -0500
Hi Emre,
Great points! Still, I am not sure how useful realtime CRM data would be for
analytics such as open rates and unsubscribes or other numbers for which
there is a prescribed window of time for collecting relevant data.
It's possible that we are talking about two different things here - I always
assume that references to CRM, (like the one that started this post), mean
eCRM. eCRM is a decidedly database and email oriented package of tools. Are
you referring to social media/social CRM?
Best,
Nikki
On Wed, Mar 9, 2011 at 2:07 PM, Emre Kavlakoglu <virtualbrands@xxxxxxxxx>wrote:
> Hi Nikki,
> Yes, you can always use email as a tool to analyze or gather data. In my
> opinion CRM data needs to be shared dynamically in real-time among the
> users. How many people do you know managing their inbox efficiently for
> business, personal, spam mail, social media, user lists etc?
> Best,
>
> Emre
>
>
> Emre Kavlakoglu | VP, Director of Creative Services |
> emre@xxxxxxxxxxxxxxxxx
> virtualbrands interactive | 327 West 11th Street | New York, NY 10014
>
>
> On Wed, Mar 9, 2011 at 1:18 PM, Nikki Minard <nikki.minard@xxxxxxxxx>
> wrote:
>
> > Hi Emre,
> > Sure! CRM or eCRM usually refers to constituent relationship management,
> > including databases of supporters or customers, (depending on the
> client),
> > and mass email and email analytic functionality. MailChimp and Constant
> > Contact have decent database features and provide all of the basic
> analytic
> > functions most typically utilized by small businesses and individuals.
> >
> >
> > Best,
> >
> > Nikki
> > www.nikkiminard.com
> >
> > On Wed, Mar 9, 2011 at 1:04 PM, Emre Kavlakoglu <virtualbrands@xxxxxxxxx
> > >wrote:
> >
> > > Hi Nikki,
> > > Can you please explain how Constant Contact or MailChimp can be used as
> > > CRM.
> > > I believe they are used for email marketing purposes.
> > >
> > > Regards,
> > >
> > > Emre
> > >
> > >
> > > Emre Kavlakoglu | VP, Director of Creative Services | 212.366.3641 |
> > > emre@xxxxxxxxxxxxxxxxx
> > > virtualbrands interactive | 327 West 11th Street | New York, NY 10014
> > >
> > >
> > >
> > > On Wed, Mar 9, 2011 at 12:42 PM, Nikki Minard <nikki.minard@xxxxxxxxx
> > > >wrote:
> > >
> > > > Hi Nathan,
> > > > There are several low cost CRM solutions out there. Three of the most
> > > > reliable and popular are Constant Contact, MyEmma, and MailChimp.
> > > >
> > > > Hope this helps!
> > > >
> > > >
> > > > Best,
> > > >
> > > > Nikki
> > > > www.nikkiminard.com
> > > >
> > > > On Wed, Mar 9, 2011 at 12:38 PM, Nathan Pitzel <
> > > npitzel@xxxxxxxxxxxxxxxxx
> > > > >wrote:
> > > >
> > > > > Hey All,
> > > > > I hope everyone is well.
> > > > >
> > > > > I am curious if anyone has a CRM recommendation that they may have
> > used
> > > > for
> > > > > either personal or client use. Specifically we have a small biz
> > > client
> > > > > looking for a cheap or free out-of-box solution that is easy to
> > > > integrate.
> > > > >
> > > > > Any insight or suggestions are much appreciated.
> > > > >
> > > > > Thank you,
> > > > > Nathan
> > > > >
> > > > > http://www.linkedin.com/in/nathanpitzel
> > > > >
> > > > >
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