Sean,that is just the canned standard response, so ignore it. I did suggest to her last Friday that they should set up an accessibility email address, where we could log our concerns/complaints, distinct from security (which could cover everything).
-----Original Message----- From: Sean Kavanagh
Sent: Thursday, February 12, 2015 7:23 PM To: vip_students@xxxxxxxxxxxxx Subject: [vip_students] Re: banking 365 Ahoy Paul This is the crap I received when II followed instructions from Colette Culleton! Please note, emails sent to this address must be related to security issues only. If your query related to a specific banking query, please call Bank of Ireland 365 at the following numbers to speak to an agent: 0818 365 365 (Republic of Ireland) 0845 7 365 555 (Northern Ireland) 0845 7 365 333 (Great Britain) 00 353 1 404 4000 if you are outside these locations Agent assisted hours : 8am to midnight Monday to Friday, 9am to 6pm Saturday, Sunday and Bank Holidays. If you are contacting us in relation to an email or text message received requesting your personal banking information, please take the time to read the following: - Bank of Ireland will never request customer information via an email/text - Bank of Ireland will never direct you to a log in screen via an email/text link - Emails/Texts requesting login details, card details, passwords or security information and purporting to be from Bank of Ireland are fraudulent - Bank of Ireland will never request customer information in this unsolicited manner These emails/texts are issued by criminals' intent on obtaining banking and/or credit card details. These emails/texts are sent to thousands of individuals in the hope that someone will respond, thus compromising their account details. If you receive one of these emails/texts: - Do NOT click any links - Do NOT open any attachments - Do NOT input any details Should you continue to receive these emails/texts please forward them to us at 365Security@xxxxxxx <mailto:365Security@xxxxxxx> and then delete immediately. If you did not click links or open attachments, no further action is necessary in this instance (It would be useful if you could indicate that in your email to us). Further Action Required: If however you inadvertently disclosed any of your details, please contact us immediately to speak to an agent (details listed above) so that we can take action to secure your account. If you need to speak to an agent to secure a compromised card between midnight and 8am: - please call 1890 706 706 (or 00 353 56 7757007 from abroad) Trojans/Virus Warning: If you opened a link within a fraudulent email, you may have downloaded a Trojan/Virus onto your computer. We would suggest that you review your PC security to detect and remove any Trojans/Virus'. You should ensure that you have up-to-date antivirus software installed and you should be confident that your PC is free of malware before using it for Online Banking or shopping. ************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. It is possible for data transmitted by email to be deliberately or accidentally corrupted or intercepted. For this reason, where the communication is by email, the Bank of Ireland Group does not accept any responsibility for any breach of confidence which may arise through the use of this medium. This footnote also confirms that this email message has been swept for the presence of known computer viruses. Bank of Ireland Group includes both the Governor & Company of the Bank of Ireland and Bank of Ireland (UK) plc. If you are unsure as to which company is your product provider we can help you. You should contact us at either of the registered office addresses or by contacting your nearest branch. Bank of Ireland incorporated in Ireland with Limited Liability. Registered Office, Mespil Rd, Dublin 4. Registered Number. C-1. Bank of Ireland is regulated by the Central Bank of Ireland. In the United Kingdom Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Registered in England & Wales (No. 7022885), Bow Bells House, 1 Bread Street, London EC4M 9BE. Bank of Ireland - The Governor and Company of Bank of Ireland, incorporated by charter in Ireland with limited liability. A tied agent of New Ireland Assurance Company plc. trading as Bank of Ireland Life. Bank of Ireland carries out some activities that do not require a licence or authorisation from the Central Bank of Ireland and are not regulated by it. For a full list of these unregulated activities please see the Bank of Ireland website. ************************** No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4800 / Virus Database: 4257/9102 - Release Date: 02/12/15 -----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Paul F. Griffith Sent: 12 February 2015 09:32 To: vip_students@xxxxxxxxxxxxx Subject: [vip_students] banking 365 good morning, just tried to again transfer money, but still no combo boxes on this website, does anybody have a firm date for this to be corrected? regards paul ________________________________ No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4800 / Virus Database: 4257/9102 - Release Date: 02/12/15 No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4800 / Virus Database: 4257/9102 - Release Date: 02/12/15 =========================================================== The vip_students mailing list Manage account or unsubscribe: //www.freelists.org/list/vip_students Archives: //www.freelists.org/archives/vip_students Administrative contact: support@xxxxxxx =========================================================== ==========================================================The vip_students mailing list Manage account or unsubscribe: //www.freelists.org/list/vip_students Archives: //www.freelists.org/archives/vip_students Administrative contact: support@xxxxxxx ==========================================================