Thanks for your reply :) It's a small office and he's only a member of 3 groups. I copied his account and the copy has the same issues. So I copied a working account and the copy of the working account can't log in either. I created a new user from scratch and the new user can't log in. Setting the agent to prompt user only works if another user is logged into the workstation. (e.g., I log in with another user account and then log into pnagent with the user that's having problems.) The prompt user dialog never appears if I am logged in with his account because it can't connect to the server.
He has no problems running apps through the WI or the full blown Program Neighborhood.
I rolled back his machine even to a 9.x client and he can't connect yet another user that's a member of the same groups with his exact settings can connect on the same machine.
The HKLM\SOFTWARE\Citrix\XML Service key doesn't exist on the Citrix server that's running the XML service. I only have 1 citrix server so I'm not sure if that key should be there by default.
----- Original Message ----- From: <christopher.walter@xxxxxxx>
To: <thin@xxxxxxxxxxxxx> Sent: Wednesday, July 18, 2007 4:40 PM Subject: [THIN] Re: pnagent Not Connecting for One User I had this before as well, it was one of two things. Either the account that the user was using belongs to too many groups which can be fixed with the registry key below on the data collectors. As a test try making a copy of his account and see if it has a problem, if it does try removing some groups to see if it fixes it. You don't have to set the value below to 50000 but it depends on how many groups your users have. HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\XML Service MaxRequestSize,REG_DWORD) "50000" Does setting the Agent to prompt user instead of Auto-passthrough fix the problem. I also had this problem and it turned out to be a problem on my Data collector with an process that went out of control causing slow connections and sometimes timeouts. This one wouldn't explain why it was only this one user but something to check. Doe the user have a problem if he connects via the Web Client? Chris -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of JAlexander Sent: July 18, 2007 2:57 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] pnagent Not Connecting for One User (Sorry if you receive this twice) PS 4.5 - WI 4.5 - 2003 Server Hi all. Pnagent was working flawlessly up until yesterday. Now when he logs in, the pnagent tray icon is grayed out and shows "No Connectivity". Selecting change server shows the proper server address but an Update returns "Program Neighborhood Agent could not contact the server entered..." The server address is correct. I get the same result regardless of what workstation I try this on. A rollback of the client (from 10.1) works only sometimes. (It works on my test machine but does not work on his workstation.) I can log into a workstation with a different user account and then log in using his credentials to pnagent and the apps are available. For kicks, I cleared the pnagent cache but that did not help. There was someone on the Citrix forums with a similar issue but the issue was resolved by rolling back the client. It doesn't appear to be a client issue for me because I can log in to pnagent as this user as long as the local workstation is logged in under a different account. Short of deleting and recreating his domain account, I'm stuck. Any ideas? Thanks! SBC SITES ONLY GOOGLE SEARCH: http://www.F1U.com ************************************************ For Archives, RSS, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: //www.freelists.org/list/thin ************************************************ SBC SITES ONLY GOOGLE SEARCH: http://www.F1U.com ************************************************ For Archives, RSS, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: //www.freelists.org/list/thin ************************************************ ************************************************For Archives, RSS, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link:
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