[THIN] Re: XenApp 5 - 2008 x64 Slow

  • From: Andy Friar <Andy.Friar@xxxxxxxxxxx>
  • To: "thin@xxxxxxxxxxxxx" <thin@xxxxxxxxxxxxx>
  • Date: Thu, 6 Jan 2011 16:49:19 +0000

At 60 you'll see lag in excel or outlook, differing amount of lag but it's very 
hard to pinpoint at what user level lag starts.

Redirector\Current Commands is 0, not sure if it's reporting properly as it's 
never moved.
%Page File Usage is 0
Pages/second range from 0->2500 averaging 175 over default time window

Disabling Trend Serverprotect made no appreciable difference in performance.

Print Drivers are up for discussion though, all past a few runs of stressprint 
but real word some are crashing the citrix print manager service. - needs 

I've got one of the hotfixes from that list which updates the smbv1 driver 
applying tonight KB981964
(superb list of hotfixes btw)

Thanks for the input


From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Jeremy (J House Consulting)
Sent: 06 January 2011 15:56
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: XenApp 5 - 2008 x64 Slow

Hi Andy,

Is the lag/pause random or consistent. Ie. At 60 users logged in, will you 
always see a lag selecting a cell in Excel?

What are your Redirector\Current Commands sitting at, as the value below is 

I would also be checking %Page File Usage and Memory:Pages/Second counter. 
There could be a process paging big time.

Known issues could be AV realtime scanning, Print Drivers, SMB V1.0 tuning.

Carl posted a heap of relevant hotfixes a couple of months ago.


From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Andy Friar
Sent: Thursday, 6 January 2011 11:10 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] XenApp 5 - 2008 x64 Slow

I'm have a problem with the following Windows 2008 SP2 Enterprise x64
XenApp 5 Enterprise R01

Boxes are Dell blade 8 core + HT  49Gb RAM
Local manadatory profiles with full Appsense suite utilising EM + 
Personalisation service.
Desktop / My Documents / Favourites redirected to a Netapp Filer running CIFS.

The more users that come onto the box the slower the machine gets.

@ 0-45 users the box is responsive, logon times are good but it still has this 
apparent lag when accessing local apps
@ 50 the lag is getting worse sometimes freezes but always comes back.
@ 60 logon times are substantial, just selecting a cell in excel can take 30+ 

Performance counters seem fine

14% processor time
25k context switches / sec no massive jumps
0 Processor queue length
99% disk idle
0 disk queue length
15-20k threads
0 Redirector\Current Commands

The only large one is system calls / sec which can be anywhere from 80k to 
1.5m, I've cut down the apps but system calls are still high.

To me the server feels as if it has no cpu left, but given the resources free 
it looks more like an i/o problem, I've tuned the smb with the following

"MaxMpxCt"=dword:00000800                                 (subsequently has 
been changed to match the Netapp)


Manager\Configuration Manager]

The NetApp filer has had cifs.max_mpx set to 1124 so I've subsequently changed 
the citrix servers to match this number rather than the 2048 previously.
It's running around 30%cpu 2000 io/sec 98% cache hit.

Any suggestions on where else I might look into what is causing the bottleneck?



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