Is the account locked out before they open Outlook? R -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Bill Beckett Sent: Thursday, November 18, 2004 10:37 AM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: Urgent Help! User logging into Citrix farm is locked out ?? So the problem is their account locking or being prompted to login to Outlook? -----Original Message----- From: Matthew Shrewsbury [mailto:MShrewsbury@xxxxxxxxxxxxxxx] Sent: Thursday, November 18, 2004 10:48 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Urgent Help! User logging into Citrix farm is locked out Importance: High I have a user who logs into Citrix (2 server load balanced XPa, FR3, SP3, Win2k SP4) and they are able to logon. As soon as they click on Outlook they are prompted to logon to Outlook. 1) I have investigated and found this only happens to the user when they logon to one of the 2 Citrix servers. 2) As soon as the user logs into Citrix the account is locked out. 3) This is not happening to everyone...so far only one person. 4) I am running lockoutstatus.exe but it really is not giving me more info. 5) I tried upping the lockout from 3 to 6 but still the same. 6) I have checked replication monitor and the domain seems fine. 7) I restarted the operations master DC. 8) I have tried recreating profiles with and without terminal services roaming profiles. Anyone have any ideas?????? I need this working ASAP and I'm lost for further ideas... Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA Network Administrator