[THIN] RE: [THIN] Re: Citrix Printer Manager crashing, hanging logins
- From: Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 8 Aug 2006 10:34:34 -0400
Considering that a Citrix released update brought back a previous
printing issue, I do find them at fault. They were able to not have
this problem in the past, something they did made it come back. And I
see that historically over the years in the Citrix support forums. They
fix it, release a new update and break it, and then fix it again. Rinse
and repeat.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Jeff Pitsch
Sent: Tuesday, August 08, 2006 10:30 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins
How exactly do you expect Citrix to fix crappy print drivers? Or badly
written programs that use crappy print drivers? Seriously, kernel mode
drivers cause the exact problems your seeing how is that Citrix's fault?
Jeff Pitsch
Microsoft MVP - Terminal Server
Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com <http://jeffpitschconsulting.com/>
On 8/8/06, Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx> wrote:
How exactly do I remove the old UPD's? The most I can find on
Citrix Support site is to go into the HKLM\Citrix\UniversalPrinterDriver
key and into the PCL5c, PS, and PCL4 subkeys and change them to point to
"Citrix Universal Printer" instead of the old UPD aliases.
I've never had a client under 9.00, since I rolled out a new
farm with PS4 and this client, it from what I've read, 9.x clients will
always use the new UPD. Not sure if that is accurate. All my mapped
printers show "Citrix Universal Printer" in the printers folder (or a
native driver). So this may not be the issue.
I've allowed kernel model drivers on the servers to see if this
helps. It's not preferred, but I have a lot of older drivers out there
on my network print servers/clients, some of which are integrated with
applications I cannot change.
Additionally, I set the recovery on Citrix Print Manager to
"restart the service", it was previously set to do nothing, and it looks
like the Citrix server itself was just seeing the .EXE crashed and
re-launched it. Maybe a full service restart with calm some of the
calls for now.
Might need to open a case and do logging on the servers. I wish
Citrix would stop breaking printing after they fix it. Some pre-R01
hotfixes solved this same extract problem, and now in R01+post hotfixes,
it's back.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Chartier, Richard
Sent: Tuesday, August 08, 2006 10:11 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging
logins
Start with a few servers and remove the UPD ver II drivers, I
don't know your environment so the only things I can suggest is what we
did to correct the problem. We had a case open with Citrix and have
debug traces which prove it was in our case the color laserjet driver.
At one point in time we had UPDII, and UPDIII drivers installed
and all worked fine until we started upgrading ICA clients, this is when
the cpsvc service on servers would randomly hang. The cpsvc service
hanging is what actually causes the client to hang at running logon
scripts.
To resolve the issue we began by disabling logons on a few
servers at a time (we have about 100 blade servers) and removing the 3
UPD ver II drivers and leaving the new UPD ver. III
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 9:05 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix Printer Manager crashing,
hanging logins
Can you give me a little more detail on this process, or a link
to info on how to do this?
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Chartier, Richard
Sent: Tuesday, August 08, 2006 9:03 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging
logins
We had the same issue and a corrupt upd ver2 driver was the
issue. We ended up removing all print drivers except the new upd ver3
and all tested fine.
I hope this helps.
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 8:52 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Citrix Printer Manager crashing, hanging logins
I know someone posted on this recently, but I can't remember the
context of the posts to find it in the archives.
I updated PS4 to R01 and a bunch of post R01 hotfixes, including
069. Things were great (for the most part). My dell printers stopped
working using the Dell drivers, so I changed them to UPD and things were
good. I had problems with some HP PCL6 drivers, so I changed those to
UPD and things were good.
I'm also seeing a TON of eventlog errors aobut kernel mode
blocking prevent drivers from being used. I do not recall this prior to
R01+hotfixes.
Yesterday, the Citrix Print Manager on all 6 of my servers
started crashing, A LOT. It restarts, but not properly. Users get
stuck at "applying logon scripts". I have to kill it and restart it
manually to resolve the problem.
The event log is useless, and I'm not sure how to fix it. I have
clients on 9.100, 9.150, and 9.200. I'm wondering if the 9.200 users
might be causing it since there have been spotty reports with it. Since
it didn't happen from day 1, the only thing I can assume is flipping
more printers to the UPD is causing it.
Any suggestions on how to diagnose this and get it solved ASAP?
It's generating dozens of a calls a day to the help desk.
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