Can you give me a little more detail on this process, or a link to info on how to do this? ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Chartier, Richard Sent: Tuesday, August 08, 2006 9:03 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins We had the same issue and a corrupt upd ver2 driver was the issue. We ended up removing all print drivers except the new upd ver3 and all tested fine. I hope this helps. ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann Sent: Tuesday, August 08, 2006 8:52 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Citrix Printer Manager crashing, hanging logins I know someone posted on this recently, but I can't remember the context of the posts to find it in the archives. I updated PS4 to R01 and a bunch of post R01 hotfixes, including 069. Things were great (for the most part). My dell printers stopped working using the Dell drivers, so I changed them to UPD and things were good. I had problems with some HP PCL6 drivers, so I changed those to UPD and things were good. I'm also seeing a TON of eventlog errors aobut kernel mode blocking prevent drivers from being used. I do not recall this prior to R01+hotfixes. Yesterday, the Citrix Print Manager on all 6 of my servers started crashing, A LOT. It restarts, but not properly. Users get stuck at "applying logon scripts". I have to kill it and restart it manually to resolve the problem. The event log is useless, and I'm not sure how to fix it. I have clients on 9.100, 9.150, and 9.200. I'm wondering if the 9.200 users might be causing it since there have been spotty reports with it. Since it didn't happen from day 1, the only thing I can assume is flipping more printers to the UPD is causing it. Any suggestions on how to diagnose this and get it solved ASAP? It's generating dozens of a calls a day to the help desk. ________________________________ CONFIDENTIALITY NOTICE: This email communication and any attachments may contain confidential and privileged information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is prohibited. If you have received this communication in error, please reply to the sender immediately or by telephone at (413) 794-0000 and destroy all copies of this communication and any attachments. For further information regarding Baystate Health's privacy policy, please visit our Internet web site at http://www.baystatehealth.com