[THIN] RE: [THIN] Re: Citrix Printer Manager crashing, hanging logins
- From: Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Wed, 9 Aug 2006 08:48:08 -0400
What happens to the mapped printers of logged in sessions if you
stop/start the spoolers like this?
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Jim Kenzig http://ThinHelp.com
Sent: Tuesday, August 08, 2006 8:23 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins
The print services have been inherently buggy for quite some time since
Citrix introduced their own little print service (cpsv.exe) to the mix
on top of the Windows Spooler services. Rick Mack found the Color
Laserjet 4650 wreaked havoc on this driver. There are SEVERAL hotfixes
that contain the cpsv.exe service. I suggest you check your versions of
it and make sure you have the most recent. Further set up a scheduled
.cmd batch job that contains the following:
Call it preset.cmd or something like that.
net stop CpSvc
net stop spooler
echo y | del c:\windows\system32\spool\printers\*.*
c:\timeout.exe 5
net start CpSvc
net start spooler
(you can pick up the timeout utility from
http://autothin.com/timeout.zip )
Then add this script to run if the Spooler service fails. It should
solve your problem. I have this going every 2 hours scheduled on all my
servers and never had a printing problem. The occasional blip where a
print job just happens to be running at the same 5 seconds this is
running and gets lost far outweighs no one being able to print.
Jim Kenzig
Chris Grecsek <cgrecsek@> wrote:
No - memory and cpu optimization are both off. We won't get into
the problems we saw with those two lovely tools. :-)
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of M
Sent: Tuesday, August 08, 2006 3:28 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging
logins
Just as a matter of interest, are you using the Citrix memory
Optimizer at all ?
----- Original Message -----
From: Chris Grecsek <mailto:cgrecsek@xxxxxxxxxxxxx>
To: thin@xxxxxxxxxxxxx
Sent: Tuesday, August 08, 2006 10:45 PM
Subject: [THIN] Re: Citrix Printer Manager crashing,
hanging logins
We've been cursed by the cpsvc.exe hang again as
well...our theory had been to not patch unless having a specific problem
(because of Citrix's pretty awful history, that others are noting, with
patches breaking things that were previously working fine) but the other
day we had the issue crop up out of the blue and so we decided to
install the 69 patch in the HOPES that this would actually "fix" a
problem for once. Unfortunately this morning we got the same hanging at
login scripts/cpsvc.exe problem on the patched server. So, once again -
the patch didn't fix anything. We rebooted pre-patch and checked event
logs and had no installations problems with the patch.
We're only using UPD and so there's no poorly written
print driver to blame - this is pretty much all on Citrix.
We've already implemented two different methods/programs
for capturing crash dumps (that Citrix recommended) but they are failing
to capture anything. In the past, the other work around we've had for
this was to make the cpsvc.exe restart if it stopped (not optimal as it
still impacted users) and that had been working fine up until yesterday
- today, no such luck...and so the issue has been raised back up the
flagpole and we're following up with Citrix again...
Will keep you posted if we find anything new and
startling - but don't hold your breath! :p
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 7:35 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix Printer Manager
crashing, hanging logins
Considering that a Citrix released update brought back a
previous printing issue, I do find them at fault. They were able to not
have this problem in the past, something they did made it come back.
And I see that historically over the years in the Citrix support forums.
They fix it, release a new update and break it, and then fix it again.
Rinse and repeat.
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jeff Pitsch
Sent: Tuesday, August 08, 2006 10:30 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing,
hanging logins
How exactly do you expect Citrix to fix crappy print
drivers? Or badly written programs that use crappy print drivers?
Seriously, kernel mode drivers cause the exact problems your seeing how
is that Citrix's fault?
Jeff Pitsch
Microsoft MVP - Terminal Server
Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com
<http://jeffpitschconsulting.com/>
On 8/8/06, Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx>
wrote:
How exactly do I remove the old UPD's? The most I can
find on Citrix Support site is to go into the
HKLM\Citrix\UniversalPrinterDriver key and into the PCL5c, PS, and PCL4
subkeys and change them to point to "Citrix Universal Printer" instead
of the old UPD aliases.
I've never had a client under 9.00, since I rolled out a
new farm with PS4 and this client, it from what I've read, 9.x clients
will always use the new UPD. Not sure if that is accurate. All my
mapped printers show "Citrix Universal Printer" in the printers folder
(or a native driver). So this may not be the issue.
I've allowed kernel model drivers on the servers to see
if this helps. It's not preferred, but I have a lot of older drivers
out there on my network print servers/clients, some of which are
integrated with applications I cannot change.
Additionally, I set the recovery on Citrix Print Manager
to "restart the service", it was previously set to do nothing, and it
looks like the Citrix server itself was just seeing the .EXE crashed and
re-launched it. Maybe a full service restart with calm some of the
calls for now.
Might need to open a case and do logging on the servers.
I wish Citrix would stop breaking printing after they fix it. Some
pre-R01 hotfixes solved this same extract problem, and now in R01+post
hotfixes, it's back.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Chartier, Richard
Sent: Tuesday, August 08, 2006 10:11 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing,
hanging logins
Start with a few servers and remove the UPD ver II
drivers, I don't know your environment so the only things I can suggest
is what we did to correct the problem. We had a case open with Citrix
and have debug traces which prove it was in our case the color laserjet
driver.
At one point in time we had UPDII, and UPDIII drivers
installed and all worked fine until we started upgrading ICA clients,
this is when the cpsvc service on servers would randomly hang. The cpsvc
service hanging is what actually causes the client to hang at running
logon scripts.
To resolve the issue we began by disabling logons on a
few servers at a time (we have about 100 blade servers) and removing the
3 UPD ver II drivers and leaving the new UPD ver. III
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 9:05 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix Printer Manager
crashing, hanging logins
Can you give me a little more detail on this process, or
a link to info on how to do this?
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Chartier, Richard
Sent: Tuesday, August 08, 2006 9:03 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing,
hanging logins
We had the same issue and a corrupt upd ver2 driver was
the issue. We ended up removing all print drivers except the new upd
ver3 and all tested fine.
I hope this helps.
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 8:52 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Citrix Printer Manager crashing, hanging
logins
I know someone posted on this recently, but I can't
remember the context of the posts to find it in the archives.
I updated PS4 to R01 and a bunch of post R01 hotfixes,
including 069. Things were great (for the most part). My dell printers
stopped working using the Dell drivers, so I changed them to UPD and
things were good. I had problems with some HP PCL6 drivers, so I
changed those to UPD and things were good.
I'm also seeing a TON of eventlog errors aobut kernel
mode blocking prevent drivers from being used. I do not recall this
prior to R01+hotfixes.
Yesterday, the Citrix Print Manager on all 6 of my
servers started crashing, A LOT. It restarts, but not properly. Users
get stuck at "applying logon scripts". I have to kill it and restart it
manually to resolve the problem.
The event log is useless, and I'm not sure how to fix
it. I have clients on 9.100, 9.150, and 9.200. I'm wondering if the
9.200 users might be causing it since there have been spotty reports
with it. Since it didn't happen from day 1, the only thing I can assume
is flipping more printers to the UPD is causing it.
Any suggestions on how to diagnose this and get it
solved ASAP? It's generating dozens of a calls a day to the help desk.
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