[THIN] Re: Really weird problem - Please help
- From: "Ryan McBride" <RyanM@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 17 Dec 2003 12:10:46 +1100
Sorry i forgot to mention that, i have deleted her profile. no luck,
problem still occoured.
-----Original Message-----
From: Jeff Durbin [mailto:techlists@xxxxxxxxxxxxx]
Sent: Wednesday, 17 December 2003 11:57 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Really weird problem - Please help
Try deleting her profile.
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Ryan McBride
Sent: 17 December 2003 1:23 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Really weird problem - Please help
Ok,
This is really strange, but ill do my best to explain
whats happening.
Environment:
MetaFrame 1.8 FR1 SP3
W2k Svr SP3
Compaq ML350 G2
All Desktops are Win2k Pro SP3.
Problem:
We run a number of published application for remote site
users. One of them is a DB Package called "The Care Manager". The
problem is where one of the girls at a remote site logs into the
published app, everytime she types, the space bar brings up the letter
"k". When she tries to backspace out the "k", it wont work, the only way
to get rid of it is to highlite it and use the delete key.
We have done a lot of testing so far.
* User A, logged into her machine, into citrix and into
Care Mgr as herself - Problem occours
* User A, Logged into her machine, into citrix as
herself, but into caremgr as IT - Problem Occours
* User A, Logge into her machine as herself, into citrix
as a IT login, into Care Mgr as herself OR IT - Problem Occours
* User A, Logged into her machine, Citrix & Care Mgr as
IT - Problem Occours
* User A, Logged into DIFFERENT machine as herself,
citrix herself & Caremgr as herself - Problem occours.
* User B, logged into "Different" machine, citrix &
CareMgr as User B, No Problem!!!
Another point of interest. When i shadow the user
through Citrix in the Published, i can see the problem myself, but when
i type i dont get the keyboard problems with the letter K. Same goes if
i remote control her local machine with Netmeeting. I can delete things
she cant and dont get the Letter K either.
Its got me stumped, so any help woudl be greatfull
Ryan McBride
IT Helpdesk
ithelpdesk@xxxxxxxxxxxxx
02 9939 8007 (ext 5007)
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