[THIN] Re: Really weird problem - Please help
- From: "Allan Stephens" <algs@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 17 Dec 2003 09:26:52 +0800
Have you tried fiddling w/ the Keyboard settings under ICA Settings in PN?
Perhaps you can try US or US Int'l.
AS>
----- Original Message -----
From: "Ryan McBride" <RyanM@xxxxxxxxxxxxx>
To: <thin@xxxxxxxxxxxxx>
Sent: Wednesday, December 17, 2003 8:22 AM
Subject: [THIN] Really weird problem - Please help
Ok,
This is really strange, but ill do my best to explain whats happening.
Environment:
MetaFrame 1.8 FR1 SP3
W2k Svr SP3
Compaq ML350 G2
All Desktops are Win2k Pro SP3.
Problem:
We run a number of published application for remote site users. One of
them is a DB Package called "The Care Manager". The problem is where one
of the girls at a remote site logs into the published app, everytime she
types, the space bar brings up the letter "k". When she tries to
backspace out the "k", it wont work, the only way to get rid of it is to
highlite it and use the delete key.
We have done a lot of testing so far.
* User A, logged into her machine, into citrix and into Care Mgr as
herself - Problem occours
* User A, Logged into her machine, into citrix as herself, but into
caremgr as IT - Problem Occours
* User A, Logge into her machine as herself, into citrix as a IT login,
into Care Mgr as herself OR IT - Problem Occours
* User A, Logged into her machine, Citrix & Care Mgr as IT - Problem
Occours
* User A, Logged into DIFFERENT machine as herself, citrix herself &
Caremgr as herself - Problem occours.
* User B, logged into "Different" machine, citrix & CareMgr as User B,
No Problem!!!
Another point of interest. When i shadow the user through Citrix in the
Published, i can see the problem myself, but when i type i dont get the
keyboard problems with the letter K. Same goes if i remote control her
local machine with Netmeeting. I can delete things she cant and dont get
the Letter K either.
Its got me stumped, so any help woudl be greatfull
Ryan McBride
IT Helpdesk
ithelpdesk@xxxxxxxxxxxxx
02 9939 8007 (ext 5007)
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