>Well on the 1100 series I hae entries for the PCL 5e the PCL 6 the PS the 1100(MS) and plus various arrangements of spacing. She is using the MS driver currently. We also have other clients using the same printer. > I have double and triple checked this. Try deleting the printer, and make sure you delete the driver from her computer (Drivers tab under File - server properties in Printers and Faxes) then re-add her printer.