[THIN] Re: Outlook freezing Citrix session
- From: Keith Duckworth <KDuckworth@xxxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Tue, 7 Oct 2003 14:22:00 -0400
I thought about the copying over the *.edb files and applying the ESEUTIL on
it, but since we were moving to a new exchange soon, I wasn't in a rush to
do it. I will be doing it before we upgrade, though.
I did a check on what version of Office we are running, and according to the
HELP / ABOUT, it states Outlook (Word, etc.) SP-2. When I go to MS's Office
update web site, it states it is NOT SP-2 but SP-0, and needs to be
upgraded. So, I will try upgrading, and see what happens.
Malcom: I will check the "always show full menus under tools customise
options", and also see what happens.
Question: Would any of these problems be related to users having error
messages in regards to MS-Word and Outlook working together? Some of my
users are stating that their MS-Word has caused an invalid error message,
asking them to send the message to Microsoft, and then Outlook closes on
them. If you go to TOOLS / OPTIONS / MAIL FORMAT, the "Use Microsoft Word to
edit e-mail messages" is checked. Their Outlook editing works fine if not
checked, but that is not an option for the executives / managers around
here, because they WANT to use MS-Word to edit their mail. So their
problem, becomes my "challenge" to fix.
Hopefully the MS updates will fix all of these problems (yeah, right). Hey,
hope springs eternal around here!
Thanks for the responses:
Keith
-----Original Message-----
From: Chris Lynch [mailto:lynch00@xxxxxxx]
Sent: Tuesday, October 07, 2003 1:28 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Outlook freezing Citrix session
First off, we have found this to be just an Outlook issue. We implemented
AppSense to combat this issue. Secondly, you can always copy the DB to an
alternate location, copy ESEUTIL.EXE and ESE*.dll to the same alternate
location. ESEUTIL doesn't have to be run from the server.
As for upgrading, I would look at going directly to Exchange 2003 and
Windows Server 2003. While Exchange 2000 and Windows 2000 are pretty solid
(with the exception of a few things), Exchange and Windows 2003 are looking
pretty good out of the gate.
Of course, try to test if at all possible.
Chris
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Keith Duckworth
Sent: Tuesday, October 07, 2003 10:03 AM
To: NewsGroup-Thin (thin@xxxxxxxxxxxxx)
Subject: [THIN] Outlook freezing Citrix session
Has anyone experienced problems with end-users' freezing in a Citrix session
due to Outlook? If so, what did you do to verify if it was either a Citrix
problem or an Outlook / Exchange problem. Not everyone is experiencing
this, just the CEO, CFO, and some other managers! (This problem really
picked the right people to irritate!)
I know it is an Outlook problem, because when I terminate other apps within
the users session, they are still frozen. When I terminate Outlook, their
Citrix session runs smoothly, and they can start Outlook back up without a
hitch.
Currently we are using Outlook XP with Exchange 5.5 / NT4 SP6a and MetaFrame
XPa FR1.
My thought is that it is an Exchange 5.5 problem, and that the database is
getting corrupted, etc. I would have done an eseutil on the *.edb files
awhile back, but there is not enough HDD space to do it! If this is the
case, we are planning on to move to Exchange 2000 or 2003, but we have not
decided which way to go. Any recommendations which way to go would also be
of help.
Thanks in advanced,
Keith E. Duckworth
LAN Network Administrator
Kellogg Community Federal CU
PO Box 140
Battle Creek, MI 49016-0140
269-968-9251 x 289
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This Week's Sponsor - Emergent Online
Essential Thin Client Utilities.
Meet Jim Kenzig of thethin.net at the Emergent Online
Booth #24 at Citrix iForum on October 13th.
http://www.go-eol.com
**********************************************************
Useful Thin Client Computing Links are available at:
http://thethin.net/links.cfm
New! Online Thin Computing Magazine Site
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set Digest or Vacation mode use the below link:
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