Ok, so ignore the last email I was able to get the hotfix I needed but it didn't fix the problem it was supposed too. Here is the situation: Office 2000 SP3 with fully patched. Windows 2003 SP1 fully patched. Word and only Word when stated by a user gets the message "There are no Office Assistant character files present on the system. Please run Setup in maintenance mode and install at least one character." Again, this ONLY happens with Word and does it when a user starts Word. It comes up automatically. I've run regmon and filemon with nothing showing up to indicate a permissions issue. I've installed a hotfix that a MS kb article said fixes the problem (it hasn't obviously). I'm at a loss. Office was installed using the proper MST that's not it either. Anyone have any ideas? It's been way too long since I've dealt with Office 2000 and I don't remember this happening ever before. Google turns up tons of info but nothing helpful in this situation. Jeff