Are you sure they are using the GAL and not a "Personal Address Book" I've seen this problem when a user has created their own "Distribution List" in a Personal Address book or in Contacts (Outlook). By doing this they make themselves responsible for keeping this information accurate. Another suggestion would be to get with management of each department and design a Distribution List structure for the organization then send out an announcement for everyone to start using The DL lists contained with the GAL. Murphy -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Seitz, Linden Sent: Wednesday, February 19, 2003 7:33 AM To: Thin@Freelists. Org (E-mail) I have a scenario when they invite Administrative Staff to a meeting using the GAL, they receive an undeliverable message indicated below. My problem is that there is no such individual (Miller, Fred) in the GAL as referenced as an intended recipient. Suggestions on how I can locate the cause of this reply? Thanks! Your message did not reach some or all of the intended recipients. Subject: <X> Sent: 2/18/2003 1:10 PM The following recipient's) could not be reached: Miller, Fred on 2/18/2003 1:10 PM The recipient name is not recognized The MTS-ID of the original message is: c=US;a= ;p=ORGNAME;l=XXX-030218191024Z-6585 MSEXCH:MSExchangeMTA:XXX:XXXXL ********************************************************* This Week's Sponsor - Neoware Now through March 31, 2003 Neoware is offering a Capio 500/Eon Proven 2100 for $299! Click the link below: http://www.neoware.com/promocp4a/thinnetban.html ********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm ********************************************************* This Week's Sponsor - Neoware Now through March 31, 2003 Neoware is offering a Capio 500/Eon Proven 2100 for $299! Click the link below: http://www.neoware.com/promocp4a/thinnetban.html ********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm