It is ePO that is killing us. That key was manually removed by us at the installation, but may have been on a server or 2 when the users logged in and the process somehow attached itself to them. We can't get rid of it without killing the profile now. -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Shonk, Joe - Perot Sent: Thursday, March 18, 2004 11:46 AM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: Last attempt at help before sending McAfee packing... Hello, It should be under the HKLM\Software\Microsoft\Windows\CurrentVersion\Run key. Joe FWIW: The ePO is crap. -----Original Message----- From: Pardee, Michael P. [mailto:MPardee@xxxxxxxx] Sent: Thursday, March 18, 2004 9:03 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Last attempt at help before sending McAfee packing... We have been fighting an issue with McAfee 7.1 on our Citrix servers for a while. We feel we have the stability issues worked out, but there is a part of the framework service, updaterui.exe that has attached itself to hundreds of users and we can't get rid of it. A user with this thing attached to them will run 10 or more instances of updaterui.exe, and cause performance issues on that servers. No multiply that by 60 more users on that server and you have a real problem. You can't just kill the process either. Not in task manager, not with kill, not with kill from the resource kit, etc. Process explorer wouldn't kill it either. A reboot has been the only thing to get them to die right now. We have taken apart the local registry and the user's registry hive looking for where this thing is getting called from. We can't find it. McAfee's support on the issue has been weak as well. They have no idea where it is coming from, and yes, it is their own product. I just asked one of my engineers to reopen our case so that I can talk to them about this. Has anyone ever dealt with this before? Ps - as much as I love the power of this list, many of you are going to write back with things like; "we have run McAfee on our Citrix servers for decades and don't have any issues. You must be doing something wrong, etc." Well, up until recently, I was one of the smiling, happy customers as well that never had an issue. But now I do, and it's a big one. So any help is GREATLY appreciated. > Michael Pardee > > Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. 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Emergent OnLine delivers expert consulting services you can depend on. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. ******************************************************** This weeks sponsor Emergent Online. Emergent OnLine is the leading server-based computing consulting integration firm in the nation. Emergent OnLine delivers expert consulting services you can depend on. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm