[THIN] Last attempt at help before sending McAfee packing...
- From: "Pardee, Michael P." <MPardee@xxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 18 Mar 2004 11:02:40 -0500
We have been fighting an issue with McAfee 7.1 on our Citrix servers for a
while. We feel we have the stability issues worked out, but there is a part
of the framework service, updaterui.exe that has attached itself to hundreds
of users and we can't get rid of it. A user with this thing attached to
them will run 10 or more instances of updaterui.exe, and cause performance
issues on that servers. No multiply that by 60 more users on that server
and you have a real problem. You can't just kill the process either. Not
in task manager, not with kill, not with kill from the resource kit, etc.
Process explorer wouldn't kill it either. A reboot has been the only thing
to get them to die right now.
We have taken apart the local registry and the user's registry hive looking
for where this thing is getting called from. We can't find it. McAfee's
support on the issue has been weak as well. They have no idea where it is
coming from, and yes, it is their own product. I just asked one of my
engineers to reopen our case so that I can talk to them about this.
Has anyone ever dealt with this before?
Ps - as much as I love the power of this list, many of you are going to
write back with things like; "we have run McAfee on our Citrix servers for
decades and don't have any issues. You must be doing something wrong, etc."
Well, up until recently, I was one of the smiling, happy customers as well
that never had an issue. But now I do, and it's a big one. So any help is
GREATLY appreciated.
> Michael Pardee
>
>
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