[THIN] Re: Input fields not accepting input
- From: "Jason Patten" <jasoncitrix@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 15 May 2007 09:26:12 -0400
As far as I can tell this does not Use Java at all. This is also only
affecting a few users seemingly randomly. I have not been able to determine
what is common to all the users as yet.
I will check on the Java possibility however.
Jason
On 5/15/07, Jim Kenzig ThinHelp.com <jkenzig@xxxxxxxxx> wrote:
Does that app require Java like most of the ADP ones? If so check your
Java versions. Roll back to previous version if you have to.
JK
On 5/15/07, Jason Patten <jasoncitrix@xxxxxxxxx> wrote:
>
> We publish ADP timesaver NG 2.3 to our customers. Recently we have had
> an issue where one set of fields in a module in the Timesaver application
> will not allow our customers to input. At first I thought it was a NUmlock
> issue, but nither the Nuemric keypad OR theregular numbers allow input. If
> We shadow the user We are able to enter numbers into the fields. and about
> half the time DURING the shadow session the user can enter numbers. But as
> soo as we drop teh shadow session it ceases to allow input
>
> The customers all have Windows XP and are running the latest v10 web
> client. We use CSG
>
> I am stumped. The servers are running PS4 and W2k3.
>
> Any ideas
> Jason
>
--
Jim Kenzig
Microsoft MVP - Terminal Services
http://www.thinhelp.com
Citrix Technology Professional
Provision Networks VIP
CEO The Kenzig Group
http://www.kenzig.com
Blog: http://www.techblink.com
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