The error occurred somewhere higher in the log. Search for âReturn value 3.â You could also use a tool included in the Microsoft Installer SDK (part of the Platform SDK) that will parse the log and show you the exact error. _____ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Matthew Shrewsbury Sent: Friday, March 24, 2006 8:05 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Hotfix PSE400W2KR01 will not install When I try to install hotfix PSE400W2KR01 Iâm getting the below error âinstallation ended prematurely because of an errorâ. Event ID 1023 Product: Citrix MetaFrame Presentation Server for Windows - Update 'PSE400W2KR01' could not be installed. Error code 1603. Additional information is available in the log file M:\DOCUME~1\ADMINI~1.COS\LOCALS~1\Temp\MSI8911f.LOG. MSI8911f.LOG file shows the following near the bottom Action start 8:50:14: CTX_CDF_MM_StopLogSession.D4E6CDE7_FAC1_458B_8935_048A9A1DB4A4. MSI (c) (EC:24) [08:50:14:804]: Transforming table CustomAction. MSI (c) (EC:24) [08:50:14:804]: Transforming table CustomAction. MSI (c) (EC:24) [08:50:14:804]: Note: 1: 2262 2: CustomAction 3: -2147287038 MSI (c) (EC:24) [08:50:14:804]: Transforming table CustomAction. MSI (c) (EC:24) [08:50:14:804]: Transforming table CustomAction. MSI (c) (EC:24) [08:50:14:804]: Note: 1: 2262 2: CustomAction 3: -2147287038 MSI (c) (EC:24) [08:50:14:804]: Transforming table CustomAction. MSI (c) (EC:24) [08:50:14:804]: Transforming table CustomAction. çÍI (c) (EC:24) [08:50:14:804]: Note: 1: 2262 2: CustomAction 3: -2147287038 MSI (c) (EC:24) [08:50:14:820]: Transforming table CustomAction. MSI (c) (EC:24) [08:50:14:820]: Transforming table CustomAction. MSI (c) (EC:24) [08:50:14:820]: Note: 1: 2262 2: CustomAction 3: -2147287038 MSI (c) (EC:24) [08:50:14:820]: Transforming table Binary. MSI (c) (EC:24) [08:50:14:820]: Transforming table Binary. MSI (c) (EC:24) [08:50:14:820]: Note: 1: 2262 2: Binary 3: -2147287038 MSI (c) (EC:24) [08:50:14:820]: Transforming table Binary. MSI (c) (EC:24) [08:50:14:820]: Transforming table Binary. MSI (c) (EC:24) [08:50:14:820]: Note: 1: 2262 2: Binary 3: -2147287038 MSI (c) (EC:24) [08:50:14:820]: Transforming table Binary. MSI (c) (EC:24) [08:50:14:820]: Transforming table Binary. MSI (c) (EC:24) [08:50:14:820]: Note: 1: 2262 2: Binary 3: -2147287038 MSI (c) (EC:24) [08:50:14:820]: Transforming table Binary. MSI (c) (EC:24) [08:50:14:820]: Transforming table Binary. MSI (c) (EC:24) [08:50:14:820]: Note: 1: 2262 2: Binary 3: -2147287038 MSI (c) (EC:B0) [08:50:14:820]: Invoking remote custom action. DLL: M:\DOCUME~1\ADMINI~1.COS\LOCALS~1\Temp\MSI84.tmp, Entrypoint: CTX_CDF_MM_StopLogSession Action ended 8:50:14: CTX_CDF_MM_StopLogSession.D4E6CDE7_FAC1_458B_8935_048A9A1DB4A4. Return value 1. Action ended 8:50:14: Fatal_Error. Return value 2. Action ended 8:50:14: INSTALL. Return value 3. MSI (c) (EC:CC) [08:50:14:929]: Destroying RemoteAPI object. MSI (c) (EC:8C) [08:50:14:929]: Custom Action Manager thread ending. === Logging stopped: 3/24/2006 8:50:14 === MSI (c) (EC:CC) [08:50:14:945]: Product: Citrix MetaFrame Presentation Server for Windows - Update 'PSE400W2KR01' could not be installed. Error code 1603. Additional information is available in the log file M:\DOCUME~1\ADMINI~1.COS\LOCALS~1\Temp\MSI8911f.LOG. MSI (c) (EC:CC) [08:50:14:945]: Note: 1: 1729 MSI (c) (EC:CC) [08:50:14:945]: Product: Citrix MetaFrame Presentation Server for Windows -- Configuration failed. åÍI (c) (EC:CC) [08:50:14:945]: Attempting to delete file M:\DOCUME~1\ADMINI~1.COS\LOCALS~1\Temp\89120.msp MSI (c) (EC:CC) [08:50:14:945]: Unable to delete the file. LastError = 32 MSI (c) (EC:CC) [08:50:14:960]: Grabbed execution mutex. MSI (c) (EC:CC) [08:50:14:960]: Cleaning up uninstalled install packages, if any exist MSI (c) (EC:CC) [08:50:14:960]: MainEngineThread is returning 1603 === Verbose logging stopped: 3/24/2006 8:50:14 === 1) Iâve reinstalled MSI installer version 3 on the problem server. 2) Iâve installed the same PSE400W2KR01 hotfix on another server in the farm without issues. 3) Iâve restarted the server a number of times. What am I missingâwhy wonât it install? Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA Server+ Network Manager