We are in pilot mode, and thus have a only a group of users on PS4 (all others are on PS3 working happy). Client is NT4 with the latest version of Citrix client Windows 2003 SP1 PS4 with latest hotfix rollout Users cannot print. Error message is "operation cannot be completed: Access is denied" when I try to load the printr manager on the server logged in as as admin The service account is using .\Ctx_SmaUser