[THIN] Error after renaming Citrix server - SOLVED
- From: Lennart Koschella <lk@xxxxxxxxxxxxxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Mon, 16 Aug 2004 11:34:42 +0200
Hello!
I haven't got any answer to my question shown below, neither on this list
nor from Citrix whose knowledgebase even doesn't mention this error code 519.
I had to rename two of our MFXP servers, and to be sure, I removed the
servers from our farm, renamed them and re-installed Metaframe afterwards.
The servers appear in CMC with their new names, but if I click on one of
them, sometimes an error window appears:
"The license list is incomplete. An error occurred while getting the
information. Error Code: 2c1/800a001b"
CMC shows an empty product code for these two servers, maybe this is the
reason for the above mentioned error. When I try to type in the correct
code (0A00-0C32 for XPa), another error window appears:
"The product code could not be changed. Error Code: 519"
Any hints?
Just for the archives the solution in our case (it took me several hours to
narrow this down):
It was a name resolution problem. It is VERY important that the "backwards"
DNS resolution (GetNameByAdress) provides the REAL name of the Citrix
server, not an DNS alias! This has been messed up for some reason in our
environment, as soon as we corrected this, all licenses and product codes
show correctly in CMC and no errors occur anymore.
Try a "ping <servername>" and check if the name shown in the ping answer is
the same you pinged.
With kind regards,
Lennart Koschella
System Adminstrator
University Hospital Tuebingen/Germany
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