[THIN] Re: Error after renaming Citrix server - SOLVED
- From: gavin.ramejkis@xxxxxxxxxxxxxx
- To: thin@xxxxxxxxxxxxx
- Date: Mon, 16 Aug 2004 11:07:06 +0100
Had a similar problem with an XPe server, check through your datastore for
entries looking for the old servernames and remove them, then try to drop
them from farm and re-add them
> Regards,
>
> Gavin Ramejkis
> Citrix Team Leader
> Citrix Architecture & Implementation
> Accenture - Project Services
> Ground Floor, Babbage House, Radbroke Hall, Knutsford WA16 9EU
> cw: 7 2000 2588
> m: 07801 790736
> e: gavin.ramejkis@xxxxxxxxxxxxxx
> "Enabling competitive advantage for Barclays, in IT and Business
Processing"
>
-----Original Message-----
From: Lennart Koschella [mailto:lk@xxxxxxxxxxxxxxxxxxxx]
Sent: 16 August 2004 10:35
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Error after renaming Citrix server - SOLVED
Hello!
I haven't got any answer to my question shown below, neither on this list
nor from Citrix whose knowledgebase even doesn't mention this error code
519.
>I had to rename two of our MFXP servers, and to be sure, I removed the
>servers from our farm, renamed them and re-installed Metaframe afterwards.
>The servers appear in CMC with their new names, but if I click on one of
>them, sometimes an error window appears:
>
>"The license list is incomplete. An error occurred while getting the
>information. Error Code: 2c1/800a001b"
>
>CMC shows an empty product code for these two servers, maybe this is the
>reason for the above mentioned error. When I try to type in the correct
>code (0A00-0C32 for XPa), another error window appears:
>
>"The product code could not be changed. Error Code: 519"
>
>Any hints?
Just for the archives the solution in our case (it took me several hours to
narrow this down):
It was a name resolution problem. It is VERY important that the "backwards"
DNS resolution (GetNameByAdress) provides the REAL name of the Citrix
server, not an DNS alias! This has been messed up for some reason in our
environment, as soon as we corrected this, all licenses and product codes
show correctly in CMC and no errors occur anymore.
Try a "ping <servername>" and check if the name shown in the ping answer is
the same you pinged.
With kind regards,
Lennart Koschella
System Adminstrator
University Hospital Tuebingen/Germany
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