What is their default printer set to? Is it a Client printer with the Citrix Universal Printer Driver? Some apps struggle with this. Try setting it to a network printer. Cheers. Kind regards, Jeremy Saunders Senior Technical Specialist Infrastructure Technology Services (ITS) & Cerulean Global Technology Services (GTS) IBM Australia Level 2, 1060 Hay Street West Perth WA 6005 Visit us at http://www.ibm.com/services/au/its P: +61 8 9261 8412 F: +61 8 9261 8486 M: TBA E-mail: jeremy.saunders@xxxxxxxxxxx "Schneider, Chad M" <CMSchneider@Bemi To s.com> "'thin@xxxxxxxxxxxxx'" Sent by: <thin@xxxxxxxxxxxxx> thin-bounce@freel cc ists.org Subject [THIN] Access runtime 2003 on PS 16/09/2006 04:21 4.0 AM Please respond to thin@xxxxxxxxxxxx g Getting reports that some users run reports in Access 2003 runtime, and try to print, but get an error, âmust install a printerâ. Checked the Citrix serversâ.their printers are there. ?? Chad Schneider Technology Analyst/Citrix Admin. Bemis Company, Inc. 920-303-7609