[TechAssist] Re: Thomson relations

  • From: "tvservice" <tvservice@xxxxxxxxxxxxxxxxxxx>
  • To: <techassist@xxxxxxxxxxxxx>
  • Date: Wed, 6 Nov 2002 17:43:24 -0600

To all interested Thomson web site www.thomsonservice.com
has posted new phone numbers under "Customer Contact Center Info"
Tech line is still on our dime
didn't see number for warranty administration issues
Robert
tvservice@xxxxxxxxxxxxxxxxxxx
H & H Electronics Inc



----- Original Message -----
From: "johnnie hoggatt" <jhoggatt@xxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, November 06, 2002 6:08 PM
Subject: [TechAssist] Re: Thomson relations


>
> TCE at one time mailed us a sheet with all phone no's This was great Now
> phone NO's are few and far between. Most is on our dime{dollar}and like
you
> say WAIT TIME IS 15 TO 30 MINUTES. This is difficult to accept as fair.
> Johnnie  Hoggatt
> 617-19 Marshall
> MARSHALL IL 62441
> 217-826 5122
> fax on request same number
> jhoggatt@xxxxxxxx
> ----- Original Message -----
> From: "gatzey's tv" <gatzeys_tv@xxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Wednesday, November 06, 2002 1:37 PM
> Subject: [TechAssist] Re: Thomson relations
>
>
> >
> > Atleast you had phone numbers.  With the exception of customer service
all
> > of our lines to TCE are nonexistant or at our expense.  If I have
trouble
> > repairing an inwarranty set and have to call tech line it is on my dime.
> > These are never quick calls either.  The time on hold alone is 15-20
mins.
> > Lets here it for Thompson......
> >
> >   Kitty
> >   Ontario , Canada
> >
> >
> >
> >
> >
> >
> > >From: Royal19960@xxxxxxx
> > >Reply-To: techassist@xxxxxxxxxxxxx
> > >To: techassist@xxxxxxxxxxxxx
> > >Subject: [TechAssist] Thomson relations
> > >Date: Wed, 6 Nov 2002 15:05:32 EST
> > >
> > >Any of you authorixed Thomson service centers that don't like the fact
> that
> > >Thomson removed all the phone numbers that we need, like warr
> > >administration,
> > >PLEASE, when you contact them by email voice your feelings. The only
way
> > >they
> > >might understand that you don't like being able to call war admin about
a
> > >question is if you tell them.
> > >sorry if I'm ranting but I, again, had to email them about a claim that
> > >would
> > >have been settled with a phone call and I will not hear from them till
> they
> > >are ready to email me.
> > >
> > >
> > >Roy E. Adams
> > >Bonded TV Service
> > >5158 W Forest Home Ave
> > >Milwaukee, WI 53219
> > >414-541-9111
> > >ROYAL@xxxxxxx
> > >
> > >
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