[TechAssist] Re: Repost: Sony TV overseas model# KV-ES34M61
- From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 12 May 2003 07:26:19 -0400
This customer is from India but moved to Singapore (both use PAL according
to the customer) where she purchased the set. I really don't want to give up
on the set (it's just not in me to concede defeat) and I feel bad for her
since I am her last resort of hope. We will see what happens!
Bob Waterman, CET® #RI-28
Master Technician License #9109
Service Manager / Parts Manager
Gemini Computer, TV, & Security Alarms
(508)695-7302
(508)695-7769 FAX
geminitv@xxxxxxxxxxxxxxxx
geminitv@xxxxxxx
www.geminicomputertvsecurityalarms.com
----- Original Message -----
From: "Damon" <DAMON101@xxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Saturday, May 10, 2003 8:23 AM
Subject: [TechAssist] Re: Repost: Sony TV overseas model# KV-ES34M61
>
> I'm sorry to say that this model doesn't even come up on the Sony website.
> My guess is that you'll have to contact Sony. And you may have to contact
> the European division of Sony to get what you need. Bummer.....
>
> Certainly wonder if Singapore is PAL , NTSC or SECAM....but you do have
> tuner audio. Can you disconnect the blue drive signal at the crt output?
See
> if signal is present?
>
> Damon Brunger
> Telrad Electronic Services
> Ft Wayne, IN 46815
>
>
> ----- Original Message -----
> From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxxxxxxx>
> To: "Techassist" <techassist@xxxxxxxxxxxxx>
> Sent: Friday, May 09, 2003 12:04 PM
> Subject: [TechAssist] Repost: Sony TV overseas model# KV-ES34M61
>
>
> >
> >
> > ----- Original Message -----
> > From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxxxxxxx>
> > To: "Techassist" <techassist@xxxxxxxxxxxxx>
> > Sent: Tuesday, April 15, 2003 9:17 AM
> > Subject: Sony TV overseas model# KV-ES34M61
> >
> >
> > > I have a customer that purchased this Sony TV overseas model#
KV-ES34M61
> > in
> > > October 2000 in Singapore. She was watching a DVD and suddenly the
> picture
> > > went to a solid blue screen. She did attempt to have it serviced by
Sony
> > > factory service in Hawaii but had to depart before they could work on
> it.
> > Of
> > > course I have no service literature on it. She brought it in here as a
> > last
> > > resort (being an overseas model) and what I observe is that audio is
> okay
> > > but all video and components inputs do have a solid blue raster with
on
> > > screen display. The tuner input has good audio but a blank raster
except
> > for
> > > the on screen display. The raster has a severe vertical bounce so my
on
> > > screen display is not stable. I have checked her setup and owner's
> manual
> > > and can find no options that will correct this. It looks like a
monitor
> > with
> > > an improper vertical refresh rate. I have no idea if this may have
> > multiple
> > > problems. The customer said all inputs had the blue screen, even the
> tuner
> > > but I have been unable to confirm this. Her original remote does not
> have
> > > the "display" button and I have attempted to see if I could access a
> > service
> > > menu but this is a very different animal. The set is 110V-240V,
50/60HZ,
> > and
> > > I don't know where to go from here thus my desperate plea for help.
> Anyone
> > > ever serviced on of these or have any suggestions?
> > >
> > > Bob Waterman, CET® #RI-28
> > > Master Technician License #9109
> > > Service Manager / Parts Manager
> > > Gemini Computer, TV, & Security Alarms
> > > (508)695-7302
> > > (508)695-7769 FAX
> > > geminitv@xxxxxxxxxxxxxxxx
> > > geminitv@xxxxxxx
> > > www.geminicomputertvsecurityalarms.com
> > >
> >
> >
>
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