[TechAssist] Re: Problem getting Zenith Parts
- From: Jim Myers <jr.myers@xxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Mon, 19 Dec 2005 11:29:44 -0500
Apparently these laws do not mean they have to make parts available to
independent servicers. I am in Indiana and I have run into a few
manufacturers that will not sell parts to anyone but will repair the
product, just tell the customer to call them direct. One that comes to
mind is Gateway.
The Old Master Technician
********************************
Since 1972 *
Jim Myers *
Telrad Electronics *
Fort Wayne Indiana *
********************************
Robert McPherson wrote:
>>From NESDA Website
>
> Parts Availability Laws
>
> Can your item be repaired? If parts are required, are they available to a
> servicer? In some states, the answer may be "no."
>
> Does your state have a law governing the availability of parts? Here are the
> states with such laws:
>
> California:
> 7 years after date of manufacture for goods with a wholesale value of $100
> or more, 3 years for items valued at $50 to $99.99. This law covers
> functional parts only.
>
> Connecticut:
> 4 years after the date of final sale.
>
> Indiana:
> 7 years after the date of final sale.
>
> Rhode Island:
> 4 years after final sale.
>
> New Hampshire:
> For goods valued at over $100, parts and service info for the period of time
> covered by the warranty.
>
> Robert McPherson
> Louisville, KY
> Telephone (502) 367-9324
> Cellphone (502) 298-6997
>
> Email rm502@xxxxxxxxxxxxx
> ----- Original Message -----
> From: "Larry E" <videotech@xxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Monday, December 19, 2005 10:23 AM
> Subject: [TechAssist] Re: Problem getting Zenith Parts
>
>
> Chris, I read something somewhere that the parts are now available at the
> "manufacturers discretion". They no
> longer have to make parts for a certain amount of time, thanks to our
> government, Larry E
>
>
> Larry Eastman
> American TV & Electronics
> Crystal River, Fl. 34428
> ----- Original Message -----
> From: "Christopher Barnak" <cbarnak@xxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Monday, December 19, 2005 9:08 AM
> Subject: [TechAssist] Problem getting Zenith Parts
>
>
>
>>Does anyone know how long a manufacture must sell parts for their
>>product ?
>>If they do not adhere to it, who would I contact to file a complaint ?
>>Does anyone know where I might find on the WEB information on this
>>subject ?
>>
>>Chris Barnak, CET
>>Norfolk Public Schools
>>
>>Below is a recent correspondence with LG :
>>
>>-----------Reply to Customer Enquiry------------
>>Dear Chris, Thank you for inquiring of Zenith Electronics. We regret
>>your dissatisfaction with the service you have received. We will be sure
>>to forward this information to the technical support group, as well as
>>our parts planning and research to inform them of this shortcoming.
>>Hopefully in doing so, we can prevent future disappointments such as
>>these which you have had. For further information or troubleshooting,
>>you may contact us at 800-243-0000 for LG Customer Service assistance.
>>An agent will be glad to assist you. Thank you again for contacting LG
>>Electronics. Neil E-mail Administrator Customer Interactive Center
>>LGEAI
>>
>>-----------Customer Details------------
>>Name : Christopher Barnak
>>Street : 966 Bellmore Ave.
>>City : Norfolk
>>State : Virginia
>>Zip Code : 23504
>>Telephone number : 757-628-3385
>>Country/Region : U.S.A. Zenith
>>E-mail : cbarnak@xxxxxxxxxxxxx
>>
>>-----------Original Customer Enquiry------------
>>Received Date : 12/16/2005 14:04:49
>>The type of inquiry : Customer Service
>>Product/Model number : TV/H27D46DT
>>
>>
>>Hello, My name is Chris Barnak and I work for the Electronics repair
>>department at Norfolk Public Schools. I have on my work bench right now
>>a model H27D46DT presentation series Zenith television. All I need is
>>the CRT socket, part # 76-3394-01 I called parts and they said it was no
>>longer available. So I said how about the whole CRT circuit board (p#
>>009-02097) which includes the CRT socket. Again I was told it was no
>>longer available and there are no substitutes. So here I sit with a 2001
>>model set that we paid $800 for (with scan card) and is only 4 years old
>>and can't get the part I need to fix it. We have bought Zenith sets
>>since 1998 and have more than a couple of hundred in our schools,
>>including the new flat screen model H32G48S. I thought you we supposed
>>to be able to supply us parts for at least 7 years ? Now I find I can't
>>get a $10.00 part for a 4 year old $800 dollar set !!!! I called you
>>technical support and they say they I MAY be able to get it if I ordered
>>the whole Small Signal Board about $300.00 but that was a maybe. This is
>>not the first time I've had problems with support of your "Presentation
>>Televisions" and I am tired of having to go through this every time.
>>Just thought I would let you know of my total dissatisfaction with your
>>support. By the way, here is a tip for you and your so called tech
>>support group. Part number 6871VSMW20A which is on back order will work
>>with this TV. But I had to go through my own research and
>>experimentation with the 2001 and the 2004 models to find out this. If I
>>can do anything about it, further purchases of your product by our
>>school system will stop. Sorry to sound so crude, but if you knew what I
>>have been through, you would feel the same way. Chris Barnak, CET
>>Norfolk Public Schools
>>
>>
>>-------------------------------------------------
>>
>>
>>Christopher Barnak, CET
>>Norfolk Public Schools
>>Electronics Maintenance
>>966 Bellmore Ave.
>>Norfolk, Va. 23504
>>
>>Phone 757 628 3385
>>Fax 757 628 3392
>>cbarnak@xxxxxxxxxxxxx
>>
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