[TechAssist] Problem getting Zenith Parts
- From: "Christopher Barnak" <cbarnak@xxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 19 Dec 2005 09:08:26 -0500
Does anyone know how long a manufacture must sell parts for their
product ?
If they do not adhere to it, who would I contact to file a complaint ?
Does anyone know where I might find on the WEB information on this
subject ?
Chris Barnak, CET
Norfolk Public Schools
Below is a recent correspondence with LG :
-----------Reply to Customer Enquiry------------
Dear Chris, Thank you for inquiring of Zenith Electronics. We regret
your dissatisfaction with the service you have received. We will be sure
to forward this information to the technical support group, as well as
our parts planning and research to inform them of this shortcoming.
Hopefully in doing so, we can prevent future disappointments such as
these which you have had. For further information or troubleshooting,
you may contact us at 800-243-0000 for LG Customer Service assistance.
An agent will be glad to assist you. Thank you again for contacting LG
Electronics. Neil E-mail Administrator Customer Interactive Center
LGEAI
-----------Customer Details------------
Name : Christopher Barnak
Street : 966 Bellmore Ave.
City : Norfolk
State : Virginia
Zip Code : 23504
Telephone number : 757-628-3385
Country/Region : U.S.A. Zenith
E-mail : cbarnak@xxxxxxxxxxxxx
-----------Original Customer Enquiry------------
Received Date : 12/16/2005 14:04:49
The type of inquiry : Customer Service
Product/Model number : TV/H27D46DT
Hello, My name is Chris Barnak and I work for the Electronics repair
department at Norfolk Public Schools. I have on my work bench right now
a model H27D46DT presentation series Zenith television. All I need is
the CRT socket, part # 76-3394-01 I called parts and they said it was no
longer available. So I said how about the whole CRT circuit board (p#
009-02097) which includes the CRT socket. Again I was told it was no
longer available and there are no substitutes. So here I sit with a 2001
model set that we paid $800 for (with scan card) and is only 4 years old
and can't get the part I need to fix it. We have bought Zenith sets
since 1998 and have more than a couple of hundred in our schools,
including the new flat screen model H32G48S. I thought you we supposed
to be able to supply us parts for at least 7 years ? Now I find I can't
get a $10.00 part for a 4 year old $800 dollar set !!!! I called you
technical support and they say they I MAY be able to get it if I ordered
the whole Small Signal Board about $300.00 but that was a maybe. This is
not the first time I've had problems with support of your "Presentation
Televisions" and I am tired of having to go through this every time.
Just thought I would let you know of my total dissatisfaction with your
support. By the way, here is a tip for you and your so called tech
support group. Part number 6871VSMW20A which is on back order will work
with this TV. But I had to go through my own research and
experimentation with the 2001 and the 2004 models to find out this. If I
can do anything about it, further purchases of your product by our
school system will stop. Sorry to sound so crude, but if you knew what I
have been through, you would feel the same way. Chris Barnak, CET
Norfolk Public Schools
-------------------------------------------------
Christopher Barnak, CET
Norfolk Public Schools
Electronics Maintenance
966 Bellmore Ave.
Norfolk, Va. 23504
Phone 757 628 3385
Fax 757 628 3392
cbarnak@xxxxxxxxxxxxx
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