[TechAssist] Re: Problem getting Zenith Parts
- From: "Larry E" <videotech@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 19 Dec 2005 10:23:28 -0500
Chris, I read something somewhere that the parts are now available at the
"manufacturers discretion". They no
longer have to make parts for a certain amount of time, thanks to our
government, Larry E
Larry Eastman
American TV & Electronics
Crystal River, Fl. 34428
----- Original Message -----
From: "Christopher Barnak" <cbarnak@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, December 19, 2005 9:08 AM
Subject: [TechAssist] Problem getting Zenith Parts
> Does anyone know how long a manufacture must sell parts for their
> product ?
> If they do not adhere to it, who would I contact to file a complaint ?
> Does anyone know where I might find on the WEB information on this
> subject ?
>
> Chris Barnak, CET
> Norfolk Public Schools
>
> Below is a recent correspondence with LG :
>
> -----------Reply to Customer Enquiry------------
> Dear Chris, Thank you for inquiring of Zenith Electronics. We regret
> your dissatisfaction with the service you have received. We will be sure
> to forward this information to the technical support group, as well as
> our parts planning and research to inform them of this shortcoming.
> Hopefully in doing so, we can prevent future disappointments such as
> these which you have had. For further information or troubleshooting,
> you may contact us at 800-243-0000 for LG Customer Service assistance.
> An agent will be glad to assist you. Thank you again for contacting LG
> Electronics. Neil E-mail Administrator Customer Interactive Center
> LGEAI
>
> -----------Customer Details------------
> Name : Christopher Barnak
> Street : 966 Bellmore Ave.
> City : Norfolk
> State : Virginia
> Zip Code : 23504
> Telephone number : 757-628-3385
> Country/Region : U.S.A. Zenith
> E-mail : cbarnak@xxxxxxxxxxxxx
>
> -----------Original Customer Enquiry------------
> Received Date : 12/16/2005 14:04:49
> The type of inquiry : Customer Service
> Product/Model number : TV/H27D46DT
>
>
> Hello, My name is Chris Barnak and I work for the Electronics repair
> department at Norfolk Public Schools. I have on my work bench right now
> a model H27D46DT presentation series Zenith television. All I need is
> the CRT socket, part # 76-3394-01 I called parts and they said it was no
> longer available. So I said how about the whole CRT circuit board (p#
> 009-02097) which includes the CRT socket. Again I was told it was no
> longer available and there are no substitutes. So here I sit with a 2001
> model set that we paid $800 for (with scan card) and is only 4 years old
> and can't get the part I need to fix it. We have bought Zenith sets
> since 1998 and have more than a couple of hundred in our schools,
> including the new flat screen model H32G48S. I thought you we supposed
> to be able to supply us parts for at least 7 years ? Now I find I can't
> get a $10.00 part for a 4 year old $800 dollar set !!!! I called you
> technical support and they say they I MAY be able to get it if I ordered
> the whole Small Signal Board about $300.00 but that was a maybe. This is
> not the first time I've had problems with support of your "Presentation
> Televisions" and I am tired of having to go through this every time.
> Just thought I would let you know of my total dissatisfaction with your
> support. By the way, here is a tip for you and your so called tech
> support group. Part number 6871VSMW20A which is on back order will work
> with this TV. But I had to go through my own research and
> experimentation with the 2001 and the 2004 models to find out this. If I
> can do anything about it, further purchases of your product by our
> school system will stop. Sorry to sound so crude, but if you knew what I
> have been through, you would feel the same way. Chris Barnak, CET
> Norfolk Public Schools
>
>
> -------------------------------------------------
>
>
> Christopher Barnak, CET
> Norfolk Public Schools
> Electronics Maintenance
> 966 Bellmore Ave.
> Norfolk, Va. 23504
>
> Phone 757 628 3385
> Fax 757 628 3392
> cbarnak@xxxxxxxxxxxxx
>
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