[talks-uk] Re: invalid warrantee?
- From: "Adrian Picton" <adrianpicton@xxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Wed, 9 Nov 2005 00:02:46 -0000
Graham,
There is also the argument as to whether the mobile companies should have
ddedicated disability teams or whether support for disabled customers should be
integrated into their mainstream customer services as in theory happens with
Orange. The former has the disadvantage of segregating disabled customers
andso being less inclusive, but the latter hasthe advantage of staff
potentially havingmore expertees and understandingwith regard to disabled
people and their access needs. It is certainly very disappointing that T
Mobile still haven't embraced Talks, Mobile Speak, etc as part of their support
for disabled customers.
Adrian.
----- Original Message -----
From: Graham Page
To: talks-uk@xxxxxxxxxxxxx
Sent: Tuesday, November 08, 2005 11:47 PM
Subject: [talks-uk] Re: invalid warrantee?
Adrian I agree with you and Steve Nutt also suggests that as far as he knows
the warrantee should not be affected.
I was told this by the Disability Services team at T-Mobile and I am not the
only one to be told it.
I shall certainly email them again and ask them to investigate what they say
more fully.
A friend of mine was told by the disability services team that she would be
given a credit for the £50 for TALKS if she upgraded her phone, only to be told
by someone else later that talks would invalidat her warrantee.
The T-mobile web site is, in my opinion, the least accessible of any of the
mobile sites both from an accessibility and more particularly a usability point
of view. They do however have one of the longest established disability
service teams of any of the mobile companies. It is just a shame that they
appear to be ineffective and poorly informed.
Cheers
Graham
Graham Page
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: Adrian Picton
To: talks-uk@xxxxxxxxxxxxx
Sent: Tuesday, November 08, 2005 11:13 PM
Subject: [talks-uk] Re: invalid warrantee?
Hi Graham
I have a 6630 on T Mobile at work and purchased tTalks through Access To
Work. I was not aware that T Mobile are now giving you money back on talks.
Does anyone know if this is correct? I certainly can't see why it should
invalidate the warantee since one of the main ideas of a symbian phone is that
you can install software on it, and I don't see why Talks should be different
to anything else in that respect. Certainly if they are now offering a
paymentfor Talks on the one hand they wouldn't be saying it would invalidate
the warantee on the other hand.
As far as I am aware Vodafone are the only company which routinely offer
visually impaired customers free Talks. I managed to getit free from Orange on
a 6630 for my personal phone, but only because I was an existing customer and
previously on Wildfire (their voice activated service which stored telephone
numbers and contact info as well as being an answering service).
Adrian.
----- Original Message -----
From: Graham Page
To: talks-uk@xxxxxxxxxxxxx
Sent: Monday, November 07, 2005 4:33 PM
Subject: [talks-uk] invalid warrantee?
Hi all.
A friend of mine was told she could buy an upgrade to TALKS and that
t-mobile would credit her acount by £50 as she had just bought a Nokia 6630
from them as an upgrade.
She has since been advised that putting TALKS on a phone may invalidate the
warrantee.
For various reasons I am currently using t-mobile and I have to say that,
while some staff in the disabled customers unit seem good other staff are poor
and it may just be someone spouting her rubbish.
Anyway, has anyone else been given this thing about invalidating the
warrantee?
Cheers
Graham
Graham Page
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
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