I think I said on a previous message that on one occasion, I took a printout of my receipt to the store and they credited me with the amount to my account. _____ From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Graham Page Sent: 20 January 2010 13:15 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Re: helpful Vodafone staff and paying for talks did you have to take the talks receipt to a shop or would they do it online? Cheers Graham Graham Page Home Phone: 0207 265 9493 Mobile: 07753 607980 Fax: 0870 706 2773 Email: gpage@xxxxxxxxxxxxxx MSN: gabriel_mcbird@xxxxxxxxxxx Skype: gabriel_mcbird ----- Original Message ----- From: All formats <mailto:allformats@xxxxxxxxx> To: talks-uk@xxxxxxxxxxxxx Sent: Wednesday, January 20, 2010 12:51 PM Subject: [talks-uk] Re: helpful Vodafone staff and paying for talks That's right... Vodafone put standard on my first phone; I upgraded to full version. Then they paid for my handset licence swap which, I think, came to the same as they would be charged by Talks for putting standard talks on my next new phone. In any event, they paid for the handset swap which was what I wanted. _____ From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Neil Barnfather - TalkNav Sent: 20 January 2010 11:38 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Re: helpful Vodafone staff and paying for talks The only thing to note there Paul is that Vodafone only put Talks Standard on, which is significantly cheaper to them than Premium. Neil Barnfather TalkNav TalkNav is a Nuance Accessibility software reseller and authorized distributor of Wayfinder products, with product activation codes delivered direct to your mailbox, why not try TalkNav today? <http://www.talknav.com> www.talknav.com <http://www.wayfinderaccess.com> www.wayfinderaccess.com Telephone from the UK: 0844 412 1062 Telephone outside the UK: +44 161 277 7997 From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of All formats Sent: 20 January 2010 10:53 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Re: helpful vodafone staff and paying for talks From my experience, Vodafone have always agreed to pay the £50.00 for the handset transfer of talks from one phone to the next. You may need to provide some confirmation that you have had to pay for this yourself before they credit you but, that will be up for discussion between you and Vodafone. I went into the store on one occasion with an email printout of my receipt from Talknav for example and they credited my Voda account there and then. I don't think it matters as to your previous history with how and what you did with Talks... Fundamentally, Vodafone would have agreed to pay for Talks on your new phone anyway and all you are doing is asking them to pay the same amount but, for your handset swap. It may even be cheaper for them as I am not sure how much it costs to put Talks on a new phone from scratch. Hope this helps and let me know if I can assist further. Paul _____ From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Graham Page Sent: 20 January 2010 09:18 To: talks-uk@Freelists. Org Subject: [talks-uk] helpful vodafone staff and paying for talks Hi all. I have just arranged an upgrade to an N85 with Vodafone. I found staff helpful and prepared to go through options. There was One thing the member of staff I spoke to was not sure about and that was paying for the talks upgrade. I understand that Vodafone will credit my account with the cost of a TALKS upgrade but I am not sure how the procedure works and wondered about the experiences of other vodafone users on this list. Does it matter that when I first bought Talks I was not with Vodafone and in fact I paid for the previous upgrade myself? where does the person look to arrange this TALKS ;payment? Regards Graham Graham Page Home Phone: 0207 265 9493 Mobile: 07753 607980 Fax: 0870 706 2773 Email: gpage@xxxxxxxxxxxxxx MSN: gabriel_mcbird@xxxxxxxxxxx Skype: gabriel_mcbird __________ Information from ESET Smart Security, version of virus signature database 4788 (20100120) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4789 (20100120) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4789 (20100120) __________ The message was checked by ESET Smart Security. http://www.eset.com