[talks-uk] Re: What happens to talks on my old phone once I change handsets

  • From: "Amro Bilal" <Lists@xxxxxxxxxxxxx>
  • To: <talks-uk@xxxxxxxxxxxxx>
  • Date: Tue, 20 Jan 2009 17:54:12 -0000

Thanks for this, Neil. I thought I was right!
----- Original Message ----- From: "Neil Barnfather - TalkNav" <talks@xxxxxxxxxxx> 
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Tuesday, January 20, 2009 12:04 PM
Subject: [talks-uk] Re: What happens to talks on my old phone once I change handsets 


The absolute situation is as follows:

When you buy a full premium licence for £150 your licence is tagged to
enable it to be moved from that device to another, this is known as a change
of handset, or confusingly a cross phone upgrade. This service costs £50 and
removes the tag from your original phone and places it on your new one.

When you buy a Standard Talks through Vodafone, which of course you don't
technically buy, although you do pay for it just not with money in the
traditional sense! Aside from the obvious application differences between
premium and standard, a Talks standard client is not entitled to free
updates nor upgrades, support from a Nuance dealer, nor change of handsets
at reduced rates. Having said that the latter option isn't a worry if their
going back to Vodafone when they get their next phone for another free
licence.

Someone can upgrade from standard to premium for £50, this is on our
web-site, and this gives them full premium, including the right to move
handset for £50 additionally on top of this fee.

Additionally though, someone who buys premium and then later moves their
licence to a new phone, can sell or give away their old phone with
effectively no transfer tag and perform an upgrade from standard to premium
which re-enables the transfer tag. Then for another £50 move that licence to
their next handset.

I hope that this was clear.



Neil Barnfather
WFA List Administrator
Talks Users Host

Don't forget TalkNav which is a Nuance accessibility and Wayfinder Access
software dealer and distributor, for all your product needs with instant
product activation and an online store supporting British Sterling, US
Dollars and Euros.

www.talknav.net
+44 161 277 7997
service@xxxxxxxxxxx
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of ANDY COLLINS
Sent: 19 January 2009 21:09
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: What happens to talks on my old phone once I change
handsets

This is news to me, so like you say, needs clarification by one of the
dealers, I always understood it to be as I stated it -

Andy
----- Original Message ----- From: "Amro Bilal" <Lists@xxxxxxxxxxxxx> 
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Monday, January 19, 2009 12:33 PM
Subject: [talks-uk] Re: What happens to talks on my old phone once I change
handsets



"if you then sell the
old phone, the buyer will have TALKS, but will not be able to upgrade for
£50 to anew phone, as you would have already used that option yourself,
they
would have to pay the full £150"

I believe that they would have to pay only £100. £50 to get back the
option of upgrading as it were, and the other £50 is the cost of the
actual upgrade to a new handset itself. I could be wrong but I think it
worth checking with a Talks dealer just to be sure.

Cheers,
Amro
----- Original Message ----- From: "ANDY COLLINS" <Andy@xxxxxxxxxxxxxxxxxxx> 
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Monday, January 19, 2009 6:13 PM
Subject: [talks-uk] Re: What happens to talks on my old phone once I
change handsets


Paul - Just for the sake of clarity, TALKS is tied to the imei number of
your phone, you can only upgrade once per phone, so if you buy a new phone
and want TALKS on it, it would cost you £50, however, if you then sell the
old phone, the buyer will have TALKS, but will not be able to upgrade for
£50 to anew phone, as you would have already used that option yourself,
they
would have to pay the full £150, or buy another second hand phone with
TALKS
already installed. -

Andy
From: "All formats" <allformats@xxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Monday, January 19, 2009 4:34 PM
Subject: [talks-uk] Re: What happens to talks on my old phone once I
change
handsets


Hi Jackie

Thanks for that.

I thought it was something along those lines.

I don't plan to keep the N95 which has Talks and Zooms Premium on it so,
it
will be a good addition for the next person who gets it if they need it
when
it goes to their  good home.

I agree with you that it is very reasonable.

I can remember talking to people about how good it would be if we could
have
speech output on a phone to tell us battery and network signal and now
look
where we are?

Thanks again.

Paul Hopkins - Manager

(All Formats)



Queen Alexandra College

Court Oak Road

Harborne

BIRMINGHAM

B17 9TG



Tel:

0121 428 5018



Fax:

0121 428 5048



E-mail:

allformats@xxxxxxxxx



Web:

www.allformats.org.uk



Allformats - Braille, Audio, Digital and Large Print Resources for Access
by
People with a Visual Impairment.



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-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Jackie Cairns
Sent: 19 January 2009 15:56
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: What happens to talks on my old phone once I
change
handsets

Yes you can as far as I know, the very worthwhile £50 gives you Talks
Premium.


Jackie Cairns
Braille Support Adviser
Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx  Sight and Sound Technology
Welton House North Wing  Summerhouse Road  Moulton Park  Northampton
NN3 6WD
Telephone: 01604 798024
Fax: 01604 798090
Web: www.sightandsound.co.uk

-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of All formats
Sent: 19 January 2009 15:22
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: What happens to talks on my old phone once I
change
handsets

Thanks for that.

Could I just pay for an upgrade on the old phone if I wanted to?  As you
would if there were a new version of talks for which you wanted to upgrade
for a new phone?

Thanks.

Paul Hopkins - Manager

(All Formats)



Queen Alexandra College

Court Oak Road

Harborne

BIRMINGHAM

B17 9TG



Tel:

0121 428 5018



Fax:

0121 428 5048



E-mail:

allformats@xxxxxxxxx



Web:

www.allformats.org.uk



Allformats - Braille, Audio, Digital and Large Print Resources for Access
by
People with a Visual Impairment.



*****

Confidentiality and Disclaimer:

This email and its attachments are intended for the addressee(s) only and
may be confidential or the subject of legal privilege.  If this email and
its attachments have come to you in error you must take no action based on
them, nor must you retain them, copy them, distribute them or disclose
their
contents to any other person.

Please contact the sender immediately to notify them of the error.

Opinions, conclusions and other information in this e-mail that do not
relate to the official business of Queen Alexandra College shall be
understood as neither given nor endorsed by it.

*****





________________________________

From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of ANDY COLLINS
Sent: 19 January 2009 14:50
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: What happens to talks on my old phone once I
change
handsets


Paul - yes, You'll have TALKS on Both phones, but will only be able to
upgrade again from the new phone -

Andy
----- Original Message ----- From: All formats <mailto:allformats@xxxxxxxxx> 
To: talks-uk@xxxxxxxxxxxxx
Sent: Monday, January 19, 2009 2:08 PM
Subject: [talks-uk] What happens to talks on my old phone once I
change handsets

Hi Everyone

Can anyone confirm that I do get to keep Talks and Zooms on my old
phone now that I have paid for a licence to change from one handset to the
other?

So, effectively, have Talks and zooms on both phones?

I think I do but, just wanted to make sure.

Thanks.

Paul Hopkins - Manager

(All Formats)



Queen Alexandra College

Court Oak Road

Harborne

BIRMINGHAM

B17 9TG



Tel:

0121 428 5018



Fax:

0121 428 5048



E-mail:

allformats@xxxxxxxxx



Web:

www.allformats.org.uk



Allformats - Braille, Audio, Digital and Large Print Resources for
Access by People with a Visual Impairment.



*****

Confidentiality and Disclaimer:

This email and its attachments are intended for the addressee(s)
only and may be confidential or the subject of legal privilege.  If this
email and its attachments have come to you in error you must take no
action
based on them, nor must you retain them, copy them, distribute them or
disclose their contents to any other person.

Please contact the sender immediately to notify them of the error.

Opinions, conclusions and other information in this e-mail that do
not relate to the official business of Queen Alexandra College shall be
understood as neither given nor endorsed by it.

*****






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