Yep I would have suggested the same thing as Sam. Glad to hear that it is
working removing the battery and replacing it.
Signed: Stephen Giggar
Hardware eventually fails, software eventually works.
No amount of bandwidth can fix poor design.
-----Original Message-----
From: smartvisionau-bounce@xxxxxxxxxxxxx
[mailto:smartvisionau-bounce@xxxxxxxxxxxxx] On Behalf Of Vivien Palcic
Sent: Friday, August 23, 2019 9:07 PM
To: smartvisionau@xxxxxxxxxxxxx
Subject: [smartvisionau] Re: keypad not working on my SmartVision2 since last
night (I can't even get to power off with arrows even
though power button does work and gets me to main menu)!
Thanks, Sam. Thankfully this worked. I didn't think the battery would have been
the issue, as the speech was working, so I hadn't
thought to try this earlier.
Thanks.
Vivien
On 8/24/2019 9:03 AM, Sam Taylor wrote:
Sorry to hear about this difficulty, Vivien. Please see if you can******************************************************
remove and replace the battery, and power the device back on. If the
keypad still doesn't respond then we will most likely need to see the
phone 'for analysis.
Thanks
Sam
Sam Taylor
Blindness Products Consultant
Pacific Vision International (Aust) Pty Ltd
Tel: 1800 756 849 <tel:1800%20756%20849>
Mob: 0420 355 996 <tel:0420%20355%20996>
Sam@xxxxxxxxxxxxxxxxxxxx <mailto:Sam@xxxxxxxxxxxxxxxxxxxx>
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On 24 Aug 2019, at 10:53 am, Vivien Palcic
<vivienpalcic@xxxxxxxxxxxxxx <mailto:vivienpalcic@xxxxxxxxxxxxxx>> wrote:
Hi Sam/list,
My phone was working earlier in the day yesterday, but then when I
went to use it last night after leaving it to fully charge, the
keypad wasn't working - except I think the Back button initially
worked once, but otherwise the Power button does lock and unlock the
device and I can get to the main menu, but then can't even get to
Power Off. So I left it plugged in, as it's still on (even though on
standby), and I can only now fiddle with the commands in BRLTTY to
try and turn it off using the Braille display! So how much is that
likely to cost me now for repairing this problem? (And before anyone
asks, I have the touchscreen disabled too, so can't get to that any
way. It kept being accidentally triggered when it was on, and
besides, one of the main advantages of this device was supposed to be
the physical keypad!) The phone did also notify me of an update to
Google Photos, which it successfully completed, but even after that,
I've repeatedly tried the keypad, to no avail.
Regards
Vivien
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