Thanks, Sam. Thankfully this worked. I didn't think the battery would
have been the issue, as the speech was working, so I hadn't thought to
try this earlier.
Thanks.
Vivien
On 8/24/2019 9:03 AM, Sam Taylor wrote:
Sorry to hear about this difficulty, Vivien. Please see if you can remove and replace the battery, and power the device back on. If the keypad still doesn't respond then we will most likely need to see the phone 'for analysis.******************************************************
Thanks
Sam
Sam Taylor
Blindness Products Consultant
Pacific Vision International (Aust) Pty Ltd
Tel: 1800 756 849 <tel:1800%20756%20849>
Mob: 0420 355 996 <tel:0420%20355%20996>
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On 24 Aug 2019, at 10:53 am, Vivien Palcic <vivienpalcic@xxxxxxxxxxxxxx <mailto:vivienpalcic@xxxxxxxxxxxxxx>> wrote:
Hi Sam/list,
My phone was working earlier in the day yesterday, but then when I went to use it last night after leaving it to fully charge, the keypad wasn't working - except I think the Back button initially worked once, but otherwise the Power button does lock and unlock the device and I can get to the main menu, but then can't even get to Power Off. So I left it plugged in, as it's still on (even though on standby), and I can only now fiddle with the commands in BRLTTY to try and turn it off using the Braille display! So how much is that likely to cost me now for repairing this problem? (And before anyone asks, I have the touchscreen disabled too, so can't get to that any way. It kept being accidentally triggered when it was on, and besides, one of the main advantages of this device was supposed to be the physical keypad!) The phone did also notify me of an update to Google Photos, which it successfully completed, but even after that, I've repeatedly tried the keypad, to no avail.
Regards
Vivien
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