[real-eyes] Re: sirius/xm--collective action
- From: "Duyahn Walker" <themusicman1@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Sun, 24 Apr 2011 13:18:22 -0500
I had even looked for a contact by phone to see if I could get someware but,
that seems easier said then done but, I am still being persistant here to
see what can be done.
----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Sunday, April 24, 2011 12:58 PM
Subject: [real-eyes] Re: sirius/xm--collective action
> Writing at a generally accessible support E-mail account probably isn't a
> whole lot different than calling. They are dumped into a queue for techs
> to
> look at, and if a tech isn't familiar with the issue or have an idea on
> how
> to fix it, he will just move to the next one. Perhaps it will get
> re-queued
> to a SME (subject matter expert), but more likely it will just sit there
> while other issues are resolved. It's a matter of "closing cases" that
> gets
> the focus here. The key is keeping the pressure on: it's that old adage
> about squeaky wheels getting the grease
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Duyahn Walker
> Sent: Sunday, April 24, 2011 11:30 AM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> I have had trouble with AkccuuRadio's website because of the flash
> content.
> I have written them twice asking that support for the many stations have
> winamp or other media content links with no type of responce. I haven't
> been
> able to find an actual phone number to contact them at either. All of the
> stations are good and great. It's just the flash that is annoying. I have
> asked them to please make the links accessible but, nothing so, I need to
> look for a phone number to talk to someone.
>
> Duyahn
>
>
> ----- Original Message -----
> From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Sunday, April 24, 2011 10:07 AM
> Subject: [real-eyes] Re: sirius/xm--collective action
>
>
>> It would take thousands to register on their radar. Probably better if
>> you
>> could find a contact within the company and have everybody send your
>> pleas
>> and complaints through them. The fact that it is a large company with
>> call
>> center support over seas is exactly the reason something like this is
>> going
>> to be less likely to succeed. There are going to be dozens, scores, maybe
>> even hundreds of different agents taking your calls. They are not
>> necessarily going to understand fully what you are explaining nor
>> necessarily sympathize with you. They might not even speak English all
>> that
>> well. If you all do go the call route, I would suggest that each and
>> every
>> one of you who calls ask to speak to a supervisor, try to get an E-mail
>> address of someone in authority, and make absolutely sure you get a case
>> number. If you all continue to make follow-up calls on a regular basis,
>> you
>> might get some where. Plus, if you decided to take some other kind of
>> action
>> or further steps down the road, you all could pool the case numbers to
>> good
>> effect in further communications or in legal action.
>>
>> These call centers aren't really in existence to solve problems. They are
>> more to simply process calls. They are timed, and get greater
>> rewards/credit--whatever--for handling the call quickly, being polite,
>> and
>> following some mandated script that gives the impression of concern and
>> helpfulness. Remember why companies locate their support off-shore: for
>> cost
>> reasons.
>>
>> There may well be some terrific support agents who are concerned about
>> your
>> issue. But my experience in call centers as a tech support agent tells me
>> that most will not be all that helpful. Your chances go way up if you ask
>> for supervisors. Get the supervisor's E-mail addys, their bosses' names
>> and
>> their bosses' E-mail addys. Get the case number above all, and ask if
>> there
>> is a way you can track the ticket's progress online.
>>
>> Hope this helps. I know it sounds cynical, but it is more realistic than
>> cynical.
>>
>>
>> -----Original Message-----
>> From: real-eyes-bounce@xxxxxxxxxxxxx
>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Wendy
>> Sent: Saturday, April 23, 2011 7:40 PM
>> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
>> Subject: [real-eyes] Re: sirius/xm--collective action
>>
>> I'm willing to join in this effort if enough people do as well. If there
>> is
>> lots of chatter about this on the list maybe we should come up with
>> another
>> way to talk about how and when we should take this action.
>> Wendy
>> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>>app, and the online platform continues to be inaccessible, I have an
>>>idea as to how we should take action.
>>>
>>>
>>>Large companies such as Sirius/XM seldom listen to one
>>>individual--especially when their call center is located somewhere
>> overseas.
>>>Those of us who are currently subscribed to the online Sirius/XM
>>>platforms, which are no longer accessible, and who wish to cease
>>>donating our $3.00 per month (hey, folks, that's $36 per year--you know
>>>how many IPhone apps you could buy with that???): We should all pick a
>>>day, and everyone should call sirius/xm and unsubscribe to the online
>>>service on the same day, each of us stating to sirius/xm our reason for
>>>doing so. Only when a collective voice is heard will Sirius/XM (or any
>>>other currently inaccessible service), truly take note and listen.
>>>
>>>
>>>
>>>How about it?
>>>
>>>
>>>
>>>Kim
>>>
>>>
>>>
>>>
>>>
>>>To subscribe or to leave the list, or to set other subscription
>>>options, go to www.freelists.org/list/real-eyes
>>
>> To subscribe or to leave the list, or to set other subscription options,
>> go
>> to www.freelists.org/list/real-eyes
>>
>>
>> To subscribe or to leave the list, or to set other subscription options,
>> go to www.freelists.org/list/real-eyes
>>
>>
>
> To subscribe or to leave the list, or to set other subscription options,
> go
> to www.freelists.org/list/real-eyes
>
>
> To subscribe or to leave the list, or to set other subscription options,
> go to www.freelists.org/list/real-eyes
>
>
To subscribe or to leave the list, or to set other subscription options, go to
www.freelists.org/list/real-eyes
Other related posts:
