[real-eyes] Re: sirius/xm--collective action
- From: "jose" <crunch1@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Tue, 26 Apr 2011 11:37:00 -0500
what about starting with an email to the web master?
Jose Lopez, President
Lopez Language Services, LLC
"We Speak Your Language"
Call us anytime at 888.824.3022
----- Original Message -----
From: "V Nork" <ginisd@xxxxxxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Tuesday, April 26, 2011 9:19 AM
Subject: [real-eyes] Re: sirius/xm--collective action
> Actually, I agree with you here. I meant to say in my post I would
> suggest
> in a case like this to contact someone in public relations or higher up
> in
> management about an issue like this. They have the authority to take
> action and are usually trained in public relations concerns.It should be
> possible to address this without involving public opinion or dealing with
> the legal system, , as you say. Also, of course we should pick our
> battles.
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Mitchell D. Lynn
> Sent: Tuesday, April 26, 2011 5:18 AM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> Well, I don't have a horse in this race, but I would prefer that this be
> kept below the law suit level and preferably before a national stink is
> made
> of it. If a way can't be found to make them aware of it low-key, then
> maybe
> consider other steps. Personally, I don't think this is the kind of issue
> the general public is going to get all that excited about. It's not a
> matter
> of a person being unable to operate their phone, microwave, or washer and
> dryer. Nor do I see this as a company being "unfair." They made an
> unfortunate change that messed some things up for some folks. I doubt it
> was
> done with malicious intent or even the idea that it might break things for
> the blind or anyone else. What we need is someone to ID a person in the
> chain of command who made this change and make them aware of the problem
> it
> has caused.
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of V Nork
> Sent: Monday, April 25, 2011 10:15 PM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> This may vary with each business , but often a company does not want to be
> perceived as dealing unfairly with a group of disabled consumers.
> Sometimes there is a huge public relations budget and the spectacle of a
> big
> company like Sirius seeming to be a villain or uncaring is not
> considered
> good public relations. So along with any other legal motivations, this
> may
> be one incentive. Blind consumers are small in number, but do have a lot
> of
> ability to capture the public's imagination if it comes to light that a
> product is inaccessible. Or so was I taught when I took pr courses in
> college.However, this may depend on the corporate culture as well. I have
> read that Starbucks tries to be humanistic in terms of dealing with
> employees, etcetera, and providing health insurance to part time employees
> is one thing that sticks in my mind. I will admit this issue is just a
> bit
> abstract to me, since I am not yet lucky enough to have an I pod or I
> phone,
> but I am concerned enough to add my thoughts. I was a beneficiary of the
> big
> target lawsuitas a California resident, btw. I am including here a phone
> number from the Nfb, I am not a member but love their student list serve.
> This number has as option five, I think, a technology answer line.
> Perhaps it would be good to get the thinking of the Nfb consumer law
> segment of this organization, as well as ACB. I only have the NFb number
> here, it is all I have on hand. 1-410-659-9314 Best to all, Ginnie
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Kimberly A. Morrow
> Sent: Monday, April 25, 2011 5:08 AM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> Here's the problem: Blindness is a very low-incidence disability. What
> incentive do these companies really have in terms of listening to our
> concerns? IN the scheme of things, we don't comprise that much of their
> profit.
>
>
>
> Kimberly Morrow, PhD
> Communications Specialist
>
> Message of Hope Ministry
> 1901 NW Blue Parkway
> Unity Village, MO 64065-0001
> message-of-hope@xxxxxxxxxxxxxxx
> Phone: 866--421-3066 (Toll-free)
> Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn Walker
> Sent: Sunday, April 24, 2011 11:30 AM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> I have had trouble with AkccuuRadio's website because of the flash
> content.
> I have written them twice asking that support for the many stations have
> winamp or other media content links with no type of responce. I haven't
> been
> able to find an actual phone number to contact them at either. All of the
> stations are good and great. It's just the flash that is annoying. I have
> asked them to please make the links accessible but, nothing so, I need to
> look for a phone number to talk to someone.
>
> Duyahn
>
>
> ----- Original Message -----
> From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Sunday, April 24, 2011 10:07 AM
> Subject: [real-eyes] Re: sirius/xm--collective action
>
>
>> It would take thousands to register on their radar. Probably better if
> you
>> could find a contact within the company and have everybody send your
> pleas
>> and complaints through them. The fact that it is a large company with
> call
>> center support over seas is exactly the reason something like this is
>> going to be less likely to succeed. There are going to be dozens,
>> scores,
> maybe
>> even hundreds of different agents taking your calls. They are not
>> necessarily going to understand fully what you are explaining nor
>> necessarily sympathize with you. They might not even speak English all
>
>> that
>> well. If you all do go the call route, I would suggest that each and
> every
>> one of you who calls ask to speak to a supervisor, try to get an
> E-mail
>> address of someone in authority, and make absolutely sure you get a
> case
>> number. If you all continue to make follow-up calls on a regular
> basis,
>> you
>> might get some where. Plus, if you decided to take some other kind of
>> action or further steps down the road, you all could pool the case
>> numbers to
>
>> good
>> effect in further communications or in legal action.
>>
>> These call centers aren't really in existence to solve problems. They
> are
>> more to simply process calls. They are timed, and get greater
>> rewards/credit--whatever--for handling the call quickly, being polite,
> and
>> following some mandated script that gives the impression of concern
> and
>> helpfulness. Remember why companies locate their support off-shore:
> for
>> cost
>> reasons.
>>
>> There may well be some terrific support agents who are concerned about
>
>> your
>> issue. But my experience in call centers as a tech support agent tells
> me
>> that most will not be all that helpful. Your chances go way up if you
> ask
>> for supervisors. Get the supervisor's E-mail addys, their bosses'
> names
>> and
>> their bosses' E-mail addys. Get the case number above all, and ask if
>> there is a way you can track the ticket's progress online.
>>
>> Hope this helps. I know it sounds cynical, but it is more realistic
> than
>> cynical.
>>
>>
>> -----Original Message-----
>> From: real-eyes-bounce@xxxxxxxxxxxxx
>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Wendy
>> Sent: Saturday, April 23, 2011 7:40 PM
>> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
>> Subject: [real-eyes] Re: sirius/xm--collective action
>>
>> I'm willing to join in this effort if enough people do as well. If
> there
>> is
>> lots of chatter about this on the list maybe we should come up with
>> another way to talk about how and when we should take this action.
>> Wendy
>> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>>app, and the online platform continues to be inaccessible, I have an
>>>idea as to how we should take action.
>>>
>>>
>>>Large companies such as Sirius/XM seldom listen to one
>>>individual--especially when their call center is located somewhere
>> overseas.
>>>Those of us who are currently subscribed to the online Sirius/XM
>>>platforms, which are no longer accessible, and who wish to cease
>>>donating our $3.00 per month (hey, folks, that's $36 per year--you
> know
>>>how many IPhone apps you could buy with that???): We should all pick a
>>>day, and everyone should call sirius/xm and unsubscribe to the online
>>>service on the same day, each of us stating to sirius/xm our reason
> for
>>>doing so. Only when a collective voice is heard will Sirius/XM (or any
>>>other currently inaccessible service), truly take note and listen.
>>>
>>>
>>>
>>>How about it?
>>>
>>>
>>>
>>>Kim
>>>
>>>
>>>
>>>
>>>
>>>To subscribe or to leave the list, or to set other subscription
>>>options, go to www.freelists.org/list/real-eyes
>>
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